Prashant Chanara
Hayward,USA
Summary
Motivated and performance-driven leader with a strong background in operations, customer experience, and team development. I thrive in fast-paced environments and bring hands-on experience managing cross-functional teams, streamlining workflows, and delivering top-tier service. With a proven track record of increasing efficiency, enhancing customer satisfaction, and driving sales, I’m eager to contribute to Tesla’s mission of accelerating the world’s transition to sustainable energy through innovation, accountability, and excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Red Hut Chilli
Fremont, California
08.2022 - Current
- Managed customer inquiries through various communication channels effectively.
- Trained new staff on customer service protocols and company policies.
- Oversaw daily operations to ensure high-quality service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints by implementing effective problem-solving techniques.
- Coordinated team schedules to optimize service.
- Experience managing multiple social events and delivered food through driving.
Shift Lead
Dominos Pizza Inc.
Hayward, CA
03.2022 - 08.2022
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on food safety standards and customer service techniques.
- Managed inventory levels and placed orders to maintain stock availability.
Material Handler
Midas Technologies Pvt. Tvd
Kathmandu, Nepal
02.2021 - 08.2021
- Received and organized deliveries of computer components and hardware supplies
- Transported materials using manual carts and basic pallet jacks
- Assisted assembly staff by providing daily stock support and workstation supplies
- Comfortable using hand tools and capable of lifting heavy loads (up to 50 lbs)
- Helped with barcode labeling, packaging, and organizing storage racks
- Maintained a clean and orderly stockroom environment
Store Assistant
Bhatbhateni Supermarket
Kathmandu, Nepal
01.2020 - 01.2021
- Assisted customers with product inquiries and store navigation.
- Maintained inventory levels and restocked shelves as needed.
- Processed transactions accurately at the cash register.
Education
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The Hayward Adult School
Hayward, CA09.2022
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Gyanodaya International College
Khokana12.2021
Skills
- Customer relationship management
- Objective-oriented training
- Service delivery optimization
- Training and development
- 4 years experience in driving
- Problem solving, decision making and high tolerance
- Inventory Management
- Active listener
- Time management and flexible
- Tools and software: Microsoft Word, Excel, Powerpoint (basic proficiency)
- Programming: Java (basic)
Languages
English: Native/ Bilingual
Nepali: Native/ Bilingual
Hindi: Native/ Bilingual
Timeline
Customer Service Manager
Red Hut Chilli
08.2022 - Current
Shift Lead
Dominos Pizza Inc.
03.2022 - 08.2022
Material Handler
Midas Technologies Pvt. Tvd
02.2021 - 08.2021
Store Assistant
Bhatbhateni Supermarket
01.2020 - 01.2021
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The Hayward Adult School
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Gyanodaya International College