Prashant Perumalla
Lakewood,CO
Summary
Adept at navigating high-pressure environments, I enhanced guest satisfaction and loyalty at Fairfield Inn Marriott through expert problem-solving and exceptional customer service. Proficiency in Microsoft Office and multilingual abilities streamlined operations, achieving notable efficiency improvements. Skilled in both hospitality services and administrative tasks, I consistently exceeded guest expectations, fostering significant repeat business.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Fairfield Inn Marriott
03.2023 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent
Ameristar Casino Resort Spa
12.2019 - 12.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
BBA - Business Administration And Management
Karnataka University
Hubli Karnataka10-2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Microsoft office
- Microsoft Word
- Hospitality services
- Time management
- Administrative skills
- Front desk management
Timeline
Front Desk Agent
Fairfield Inn Marriott
03.2023 - Current
Front Desk Agent
Ameristar Casino Resort Spa
12.2019 - 12.2021
BBA - Business Administration And Management
Karnataka University
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