PRATHAM ARORA
Customer Service Professional | Technical Support | Business Owner with 5+ Years Experience
San Francisco,United States
Summary
Dynamic Customer Care Representative with a proven track record at Teleperformance, excelling in customer service and CRM software utilization. Recognized for resolving complex issues and enhancing customer satisfaction through effective communication and meticulous documentation. Passionate about improving service delivery and fostering strong customer relationships in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Teleperformance
Mohali india
06.2019 - 03.2020
- Assisted customers with questions through phone communication.
- Resolved customer complaints by providing effective solutions and support.
- Processed orders and returns efficiently while maintaining accurate records.
- Educated customers about products and services to improve user experience.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Collaborated with team members to enhance customer service processes and policies.
- Monitored customer feedback to identify areas for service improvement.
Customer Support Specialist
Teleperformance
Mohali
04.2020 - 01.2021
- Utilized CRM software to track customer interactions and complaints.
- Collaborated with team members to enhance service delivery processes.
- Handled escalated issues with professionalism and effective communication.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Recorded all customer interactions into the database system accurately and completely.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Customer Service Representative
Task US
Mohali, India
01.2021 - 12.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
- Creation of new reservations and modifications in the existing reservations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed orders and maintained accurate customer records in the system.
- I helped customers with questions and resolved issues efficiently.
Sales Associate
Samsung
Mohali India
12.2021 - 12.2022
- Managed customer interactions to identify needs and recommend suitable products.
- Demonstrated product features and benefits to prospective buyers.
- Maintained accurate knowledge of inventory and pricing information.
- Conducted regular sales meetings to review performance and develop strategies for achieving goals.
- Addressed customer questions and concerns regarding products and services.
Operations & Customer Support Associate
Sunview logistics
Stockton, California
01.2023 - 02.2024
- Collaborated with the team to enhance service delivery, and improve customer satisfaction. Supported logistics operations, including order tracking, scheduling, and customer communication for freight and shipments.
- Supported logistics operations, including order tracking, scheduling, and customer communication for freight and shipments.
- Resolved client inquiries regarding delivery updates, billing, and account status, ensuring accuracy and timely responses.
- Collaborated with drivers, dispatchers, and warehouse staff to resolve escalations and coordinate solutions.
- Collaborated with the team to enhance service delivery, and improve customer satisfaction. high service standards.
- Collaborated with the team to enhance service delivery and improve customer satisfaction. high service standards.
Dispatcher Manager
S Gill Transport INC
Emeryville, California
02.2024 - 10.2025
- Coordinated daily dispatch operations for efficient resource allocation.
- Managed communication between drivers and clients for timely updates.
- Oversaw scheduling of routes to maximize delivery efficiency.
- Trained and mentored new dispatch staff on protocols and systems.
- Implemented process improvements to enhance workflow efficiency.
- Resolved customer inquiries and issues with effective communication skills.
- Maintained compliance with local laws related to transportation regulations.
- Utilized GPS systems to track vehicle locations in real time.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Ensured that all vehicles met DOT standards for safety inspections.
- Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
- Analyzed data from previous shipments to identify areas of improvement.
Education
High School Diploma -
Government Model Senior Secondary School
Chandigarh04.2019
Diploma in Travel and Hospitality -
Kurukshetra University
KurukshetraSkills
- Efficient and detail-oriented
- Customer service
- Verbal and written communication
- Responding to difficult customers
- CRM software usage
- Customer relationship management
- Logistics coordination
- Effective communication
- Multitasking and organization
- Call center experience
- Documentation and reporting
- Hire me to unlock my skills
Accomplishments
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Agent of the Month - Accomplished the tasks in proper guidelines and achieved the 'Agent of the Month' reward several times in my job period.
Affiliations
- Love Fashion
- Playing Golf
- Swimming
- Gaming
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Dispatcher Manager
S Gill Transport INC
02.2024 - 10.2025
Operations & Customer Support Associate
Sunview logistics
01.2023 - 02.2024
Sales Associate
Samsung
12.2021 - 12.2022
Customer Service Representative
Task US
01.2021 - 12.2021
Customer Support Specialist
Teleperformance
04.2020 - 01.2021
Customer Care Representative
Teleperformance
06.2019 - 03.2020
High School Diploma -
Government Model Senior Secondary School
Diploma in Travel and Hospitality -
Kurukshetra University