Yamuna Dass
Huntingdon Valley,PA
Summary
Dedicated and self directed office managed, five years of experience with specialized skill in administrative/Insurance Verification/Billing in ICD-10 terminology, data management, data entry, Insurances verification, conducting billing practices and other admin tasks. Ensured patients benefits are covered by contacting Insurance company. Educated patients about their coverage and benefit. Insurance Verification Specialist with proven success building patient rapport and preserving data integrity. Smart, reliable and possessing Medicare, Medicaid and Commercial insurance benefits knowledge. Technologically-savvy with the proven ability to quickly master new software and systems Excellent Communication and team collaboration skills. Highly passionate about the health care systems. Successful Customer Care Representative with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated patient service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients/clients. Motivated to maintain patient/customer satisfaction and contribute to organization success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Rotech Healthcare
Bensalem, PA
03.2020 - Current
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Assisted call-in customers with questions and orders.
- Answered an average of 40 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Assisted call-in customers with questions and orders
Administrative Office Manager and Medical Biller
Einstein Audiology Assoc, Bucks County Hearing Aid
Bensalem, PA
10.2016 - 03.2020
- Greeting patients, scheduling, maintaining files, verifying insurance eligibility, educating patient coverage and benefit, billing, submitting claims, appealing if necessary. Credentialing and creating/sending reports to primary care physicians.
- Oversaw office inventory activities for Hearing Aids, including ordering and requisitions, stocking and shipment receiving.
- Established Electronic File System to minimize spending on paper and toner supplies
- Performed/Monitored office inventory to maintain adequate supply levels and other products.
- Coordinated and carried out office interior updates by moving furniture, file cabinets.
Software Engineer
Patni Computer Systems
MHAPE, Navi Mumbai, Maharastra, India
11.1999 - 12.2002
- Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
- Reviewed project specifications and design technology solutions that met or exceeded performance expectations.
- Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
- Collaborated with clients to define solution requirements, accounting for applicable development variables.
- Installed and configured software applications and tested solutions for functionality
Education
Diploma - eMastrering Test Design
Software Quality Engineering
PA2006
Post Graduate - Computer Applications
Mumbai University
India1997
Bachelor of Science - Physics
Mumbai University
India1995
Skills
- Perform administrative/ Insurance Verification/Billing support in an Audiology medical clinic
- Process patient information and charts
- Answer phone calls and handle waiting room triage
- Schedule appointments and manage calendar
- Verify insurance information and process/appeal insurance claims
- Proficient in evaluating and processing insurance claims
- Submitted claims to Medicare, Medicaid, and private health insurances
- Submitted prior authorization/approval for Hearing aids Durable Medical Equipment (DME)
- Familiar with computerized Electronic Health Records
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Verbal and Written Communication
- Problem Solving
Gardening, Volunteering for the community
Huge supporter of organic food, grow variety of vegetables in my yard, canned them for winter. Teaching/helping the children/neighbors growing vegetables in natural fertilizer.
Volunteering for the community in walks for suicide prevention, fundraising for mini-THON, fundraising for school music /science programs
Supporting my two girls in their every day adventures.
Additional Information
Enrolled in Data Analytics certificate course from Google
Certification
- Sun certified programmer for the Java 2 platform
Timeline
Customer Care Representative
Rotech Healthcare
03.2020 - Current
Administrative Office Manager and Medical Biller
Einstein Audiology Assoc, Bucks County Hearing Aid
10.2016 - 03.2020
Software Engineer
Patni Computer Systems
11.1999 - 12.2002
Diploma - eMastrering Test Design
Software Quality Engineering
Post Graduate - Computer Applications
Mumbai University
Bachelor of Science - Physics
Mumbai University
- Sun certified programmer for the Java 2 platform
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