Pratima Kaloo
East Stroudsburg,PA
Summary
Dynamic Beauty Advisor with proven success at Khols Department Store, enhancing customer satisfaction through personalized consultations and expert product recommendations. Skilled in relationship building and sales proficiency, I consistently exceeded sales targets, driving revenue growth and fostering brand loyalty. Adept at multitasking and team collaboration, I thrive in fast-paced environments.
Overview
2024
2024
years of professional experience
Education
High School Diploma -
The Business School
Georgetown, GA09-2017
Skills
Customer service
Organization and multitasking
Cash handling
Team collaboration
Customer consultation
Sales proficiency
Personalized recommendations
Customer needs assessment
Relationship building
Promotional activities
Paperwork management
Returns processing
Work History
Beauty Advisor
Khols Department Store
Watchung, NJ
2023 - 09.2023
- Assisted customers in selecting beauty products based on skin type and preferences.
- Provided product demonstrations to enhance customer engagement and satisfaction.
- Maintained knowledge of current beauty trends to offer informed recommendations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Customer Service Representative
Marriot Hotel
Georgetown, GA
03.2021 - 07.2022
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Assisted guests with check-in and check-out processes to streamline operations.
- Communicated effectively with team members to address guest needs promptly.
- Maintained knowledge of hotel services and local attractions to provide accurate information.
- Processed reservations and cancellations while ensuring data accuracy in systems.
- Collaborated with housekeeping and maintenance teams to ensure guest room readiness.
- Implemented feedback mechanisms to improve service delivery and guest experience.
- Trained new staff on front desk procedures, enhancing team efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Timeline
Customer Service Representative
Marriot Hotel
03.2021 - 07.2022
Beauty Advisor
Khols Department Store
2023 - 09.2023
High School Diploma -
The Business School