Praveen Paul Joseph
Des Plaines,IL
Summary
Driven by a passion for customer satisfaction and a proven track record in sales and delivery, I have significantly enhanced client relations at Godrej & Boyce Manufacturing Company. Leveraging interpersonal communication and customer service skills, I've expanded customer bases and improved operational efficiencies. My approach has consistently resulted in increased sales revenue and high on-time delivery rates, showcasing my ability to meet and exceed employer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Godrej & Boyce Manufacturing Company
02.2020 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Fostered collaborative environment, sharing best practices among sales team.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Delivery Executive
Flipkart Delivery Services
01.2014 - 12.2019
- Achieved high on-time delivery rates through careful route planning and time management skills.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
- Identified opportunities and impacts to operational processes and guided clients in managing associated changes.
Education
Bachelor of Science - Mechanical Engineering
Excel Institutions
India04-2013
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Performance improvement
- Client service
Certification
Best Employee recognition Award
Languages
English
Full Professional
Timeline
Sales Representative
Godrej & Boyce Manufacturing Company
02.2020 - 10.2023
Delivery Executive
Flipkart Delivery Services
01.2014 - 12.2019
Bachelor of Science - Mechanical Engineering
Excel Institutions
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