Preciana Formeus
Winter Garden,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. My current and past team leaders will confirm that I am reliable and a very hard worker.
Overview
6
6
years of professional experience
Work History
Operations Assistant
CMJM Enterprises, LLC
Orlando, FL
03.2019 - Current
- Monitored courier schedules and effectively managed customer relations
- Guaranteeing on-time delivery of publications to customers
- Answered inbound and outbound calls to address customer inquiries and provide assistance
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
Lead Customer Service Agent
Keyes Chevrolet
Van Nuys, CA
08.2018 - 02.2019
- Provided exceptional customer service
- Delivered excellent service via inbound and outbound calling efforts
- Resolved customer inquiries and complaints in a timely and professional manner
- Assisted the sales team in meeting targets and improving customer satisfaction
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines
Medical Coding and Billing Specialist
MCSE
Los Angeles, CA
01.2018 - 07.2018
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
- Maintained positive working relationship with fellow staff and management.
Education
FL 2-15 Health Variable Annuities Agent License - Insurance Agent
Florida Department of Financial Services
Orlando, FL06-2019
High School Diploma -
West Orange High School
Winter Garden, FL05-2016
Skills
- Inventory Management
- Onboarding and Orientation
- Employee Scheduling
- Professional and Friendly
- Attention to Detail
- Positive Attitude
- Clerical Support
- Customer Support
- Administrative Support
- Schedule Coordination
- Policy Enforcement
Timeline
Operations Assistant
CMJM Enterprises, LLC
03.2019 - Current
Lead Customer Service Agent
Keyes Chevrolet
08.2018 - 02.2019
Medical Coding and Billing Specialist
MCSE
01.2018 - 07.2018
FL 2-15 Health Variable Annuities Agent License - Insurance Agent
Florida Department of Financial Services
High School Diploma -
West Orange High School
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