PRECIANOLDINE DENTILUS
Fort Pierce
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.Strong track record of improving client satisfaction, reducing errors, and enhancing service delivery through precise evaluations, bilingual communication, and CRM proficiency.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Eligibility Specialist
Department of Children and Family Services
Tampa
03.2024 - Current
- Efficiently assessed eligibility ensuring compliance and enhanced client satisfaction.
- Maintained precise evaluations, reducing errors and improving outcomes.
- Delivered exceptional service with timely responses and adherence to regulations.
- Streamlined evaluation processes, improving processing times and satisfaction.
Receptionist
Together Health
Port St. Lucie
01.2020 - 12.2024
- Answered incoming calls and directed inquiries to appropriate departments efficiently.
- Assisted patients with insurance verification and provided necessary documentation support.
- Handled administrative tasks, including mail distribution and office supply management.
- Provided excellent customer service while addressing patient concerns and inquiries promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Billing Specialist
Premistar
West Palm Beach
05.2021 - 11.2022
- Processed customer invoices using billing software efficiently.
- Resolved billing discrepancies through effective communication with clients.
- Maintained accurate records of payments and outstanding balances.
- Assisted in preparing financial reports for management review.
- Collaborated with the collections department to address overdue accounts.
- Ensured compliance with company billing policies and procedures.
- Provided support during audits by gathering necessary documentation.
- Updated client information in the billing system regularly.
- Worked with team members to identify and develop process improvements.
Customer Engagement Specialist
TTEC
Fort Pierce
01.2017 - 12.2020
- Boosted client retention through innovative engagement strategies.
- Integrated customer data systems to improve accuracy and efficiency.
- Analyzed data to customize client solutions and increase satisfaction.
- Created real-time feedback mechanisms improving engagement outcomes.
- Implemented targeted strategies that increased customer loyalty.
- Assisted customers with inquiries and provided product information.
Education
Bachelor of Arts - Psychology
Indian River State College
Fort Pierce, FL 08.2024 - 12.2025
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FLSkills
- Eligibility Determination
- Application Review
- Intake
- Public Assistance Programs
- CRM Software
- Google Suite
- Microsoft Office & Excel
- Data Entry & Data Analysis
- Client Retention
- Customer Service
- Appointment Scheduling
- Documentation & Reporting
- Problem Solving
- Conflict Resolution
- Telephone Etiquette
- Office Management
- Record Keeping
- Customer service
- Data analysis
- Project management
- Financial reporting
- Appointment scheduling
- Knowledgeable in [software]
- Interviewing techniques
Languages
French, Native
Education Certifications Honors
- High School Diploma, Fort Pierce Westwood High School, Fort Pierce, FL
- Psychobiology, Indian River State College, Fort Pierce, FL
- Paralegal Certificate
- MCP Certification
- First Aid Certification
Experience Highlights
- Eligibility Specialist, Efficiently assessed eligibility ensuring compliance and enhanced client satisfaction., Maintained precise evaluations, reducing errors and improving outcomes., Delivered exceptional service with timely responses and adherence to regulations., Streamlined evaluation processes, improving processing times and satisfaction.
- Customer Service & Engagement, Boosted client retention through innovative engagement strategies., Integrated customer data systems to improve accuracy and efficiency., Analyzed data to customize client solutions and increase satisfaction., Created real-time feedback mechanisms improving engagement outcomes., Implemented targeted strategies that increased customer loyalty.
Timeline
Bachelor of Arts - Psychology
Indian River State College
08.2024 - 12.2025
Eligibility Specialist
Department of Children and Family Services
03.2024 - Current
Billing Specialist
Premistar
05.2021 - 11.2022
Receptionist
Together Health
01.2020 - 12.2024
Customer Engagement Specialist
TTEC
01.2017 - 12.2020
High School Diploma -
Fort Pierce Westwood High School