Dynamic individual with hands-on experience in Contract Management and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
30
30
years of professional experience
Work History
Technical Services Supervisor II
Maryland Transit Administration Police
06.2010 - Current
Managed MTA's Security Systems Hardware/Software Maintenance Contract, which encompassed familiarizing myself with the contract's scope of work while maintaining open communication with the contractor.
Organized, attended, and documented all meetings, whether in person, via telephone, or email, with contractors to be sure that an accurate record or log of all matters discussed is kept.
Prepared monthly report for the Chain of Command, which outlines the current overall status and budget.
Advises contractor of any deficiencies or deviation from the contract so that it can be corrected immediately
Organized bi-monthly meetings to discuss the status of the contract and monitor vendors' adherence to terms and conditions set forth in the contract, i.e., MBE goals, schedule, KPIs, etc.
Managed MTA's Security Systems Hardware/Software Maintenance Contract, which encompasses being familiar with the scope of work of the contract while maintaining open lines of communication with the contractor
Participated in the re-compete process to ensure that NTP could be issued before contract expiration.
Recommended changes beyond the scope of contracts, then produced and provided a request for change document to appropriate parties for review and approval
Reviewed, logged, and approved vendor invoices.
Managed, tracked, and reported the monthly status of the project budget. The most recent contract, valued at $16 million, had a term of three years and two one-year renewal options.
Oversee the day-to-day operation of the MTA Police’s CCTV Homeland Security Surveillance System
Drafted policy to be reviewed by the Chief of Police for implementation.
Researched and recommended new and/or updated technologies, both hardware and software, to be used by the MTA Police Force
Supervised employees in the following job classifications: Technical Services Supervisor I, Police Monitoring Facility Technicians, Police Officers on light duty status, and Police Dispatchers
Developed training curriculums for staff to implement new technologies and software.
Created manuals and other materials for new and existing employees to use for learning and training.
Developed and implemented structured interview questions and assessments to identify candidates with the necessary skills and attributes for Technical Services Supervisor and Police Monitoring Facility positions.
Evaluated the job performance of employees in the above-listed job classifications.
Approved timesheets and leave requests
Telecommunications Operator II
Maryland Transportation Authority Police
03.2003 - 06.2010
Monitored alarm systems and dispatched police officers and/or FRS or EMS to respond to security violations, fire, or medical emergencies.
Received, directed, and dispatched officers to calls received from the public, airport tenants, and airport employees as needed.
Maintained security and/or confidentiality of records obtained from criminal justice applications such as NCIC, equipment, and computer access located in secure areas.
Developed 40-hour classroom instruction modules and lesson plans that have since been implemented as formal training for newly hired telecommunications operators assigned to the Baltimore-Washington International Thurgood Marshall Airport detachment of the Maryland Transportation Authority Police
Correctional Officer II
Maryland Department of Public Safety and Correctional Services
12.1995 - 03.2003
Ensured a male correctional institution's safety and security by evaluating, monitoring, and enforcing inmate compliance with the institution's regulations, policies, standards, or procedures.
I conducted area inspections and head counts, security searches of inmates, and their property and surrounding areas to minimize security risk.
I conducted a detailed security inspection of the outside perimeter of the institution.
Supervised inmate employees' work details, including but not limited to organizing work, setting priorities, and determining resource requirements.
Mentored and trained new employees.
Education
Some College (No Degree) -
University of Maryland/University College
Adelphi, MD
Skills
Client assistance
Crisis management expertise
System hardware servicing
Investment asset management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Project management
Project planning
Budget control
Awards
MTA Administrator’s Award Nominee (2025) - Department Directors nominated individuals who were consistent top performers and delivered results in a way that fulfills our promise of safe, efficient, reliable transit with world-class customer service, Woman of the Week (March 2024) – During Women’s History Month in 2024, MTA allowed employees to nominate peers for their outstanding work, Certificate of Appreciation (December 2017) – Transportation Security Agency for participation in the Chemical Threat Workshop, Letter of Appreciation (April 2016) – U.S. Department of Homeland Security, Chemical Defense Program for commitment and dedication to the Baltimore Metro Detection Project, Certificate of Appreciation (April 2015) – for dedication, effort, and excellence in the performance of duties, Commendation Award (June 2015) – for dedication and courage in the performance of duties experienced during the 2015 civil unrest., Letter of Commendation (October 2014) – for assisting officers in obtaining video from mobile cameras deployed at Westport video was instrumental in identifying, arresting, and charging suspect., Award of Excellence (2009) Maryland Transportation Authority – For the development of 40-hour classroom training for new employees, Instructor (2008 - 2010): CPR/First Aid for Adults, Infants, and Children/New Employee Training – Maryland Transit Administration Police
Timeline
Technical Services Supervisor II
Maryland Transit Administration Police
06.2010 - Current
Telecommunications Operator II
Maryland Transportation Authority Police
03.2003 - 06.2010
Correctional Officer II
Maryland Department of Public Safety and Correctional Services