Protect Services Rep II
Lori Wilkinson
Cincinnati Children's Hospital
Lebanon,Ohio
14
years of professional experience
Results-driven Protective Services Representative with extensive experience in customer relations and administrative support. Skilled in training new staff and developing streamlined processes, consistently achieving high productivity and quality standards.
Work History
Protective Services Rep II
14 Years- Managed patient inquiries and resolved issues with empathy and efficiency.
- Trained new staff on operational protocols and best practices for customer interaction.
- Developed streamlined processes to enhance response times and patient satisfaction.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Scheduled appointment to resolve more complex issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED
Skills
Client assistance
Customer service
Client engagement
Transaction management
Payment processing
Payment acceptance
Data entry
Clerical support
Filing
Scheduling
Meeting coordination
Calendar management
Fraud detection
Incident documentation
Administrative support
Crisis communication
Telephone etiquette
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Timeline
Protective Services Rep II
Cincinnati Children's Hospital
08.2012 - CurrentRead More
Mt. Healthy High
GED
Read More