Precious Bilbo
Bienville Orthopaedic Specialists
Pascagoula,MS
9
years of professional experience
I am experienced Registration Clerk proving reservation, information and excellent quality care for guest. excellent customer service and interpersonal skills. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Work History
Certified Medical Assistant
2 Years 3 Months- Roomed patients, obtained vital signs, and documented chief complaints in EHR.
- Assisted physicians with examinations, injections, and in-office orthopedic procedures.
- Coordinated patient scheduling, referrals, and follow-up appointments for continuity of care.
- Prepared exam rooms, sterilized instruments, and maintained compliant clinical supplies.
- Educated patients on preoperative instructions, medications, and post-visit care plans.
- Tracked prior authorizations, insurance requirements, and referral documentation for timely treatment.
- Reconciled medication lists and triaged patient concerns for timely clinical response.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Receptionist
1 Year 4 Months- Improved client well-being by developing and implementing individualized treatment plans.
- Enhanced therapeutic relationships with clients through empathetic listening and effective communication.
- Maintained accurate documentation of client progress, ensuring adherence to ethical guidelines and confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Registration Specialist
1 Year 1 Month- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Scheduled and registered appointments using Booker scheduling programs.
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
Customer Service Representative
7 Months- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Call Center Agent
1 Year 9 Months- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
Cashier
1 Year 3 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
National Healthcareer Association CCMA
High School
Skills
Call Transfers
Registration Documents
Client Relationships
Patient Scheduling
Purchase Orders
Registration Management
Patient Registration
Customer Service
Schedule Coordination
Data Entry
Reading Comprehension
Teamwork and Collaboration
Telephone Skills
Sorting and Labeling
Greet Guests
Time Management
Sales Expertise
Cash Management
Cash Register Systems
Credit and Cash Transactions
Hospitality and Accommodation
Retail Sales Customer Service
Timeline
Certified Medical Assistant
Bienville Orthopaedic Specialists
07.2024 - CurrentRead More
Receptionist
Ocean Spring Health and Rehab Center
07.2022 - 11.2023Read More
Registration Specialist
Ocean Springs Hospital
02.2022 - 03.2023Read More
Customer Service Representative
Murphy Express
09.2020 - 04.2021Read More
Call Center Agent
Alorica
11.2018 - 08.2020Read More
Cashier
Walmart
06.2017 - 09.2018Read More
Gautier High School
Read More
Blue Cliff College
National Healthcareer Association CCMA
Read More