Precious Blackburn
Lewisville,Texas
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Realm Health
Farmers Branch, TX
10.2023 - 03.2024
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Provided guidance to members on how best to use products or services offered by the organization.
- Researched complex issues related to accounts or services provided by the organization.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Patient Administration Specialist
US Army
Colorado Springs, CO
08.2019 - 08.2023
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
- Explained policies, procedures and services to patients.
- 4+ years of computer and communication skills
Education
Associate of Applied Science - Health Administration
University of Arizona
Tucson, AZ02-2026
Skills
- Issue Resolution
- Customer Support
- Policy understanding
- Database Maintenance
- Insurance knowledge
- Customer Service
- Information Gathering
- Confidentiality
- Records Maintenance
- Data Entry
- Providing Clear Directions
- Decision-Making
- Active Listening
- Call Routing
- Emergency Medical Instruction
- CPR and First Aid
Timeline
Member Service Representative
Realm Health
10.2023 - 03.2024
Patient Administration Specialist
US Army
08.2019 - 08.2023
Associate of Applied Science - Health Administration
University of Arizona
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