Precious Gray-Roker
Birmingham,AL
Summary
Dedicated professional with 5+ years of experience delivering exceptional remote support across phone, email, and chat channels. Expertise in addressing complex customer concerns, exceeding sales quota, utilizing CRM software for data management, managing high-volume interactions, and maintaining strong satisfaction ratings. Demonstrated ability to work independently while meeting performance and quality metrics.
Overview
7
7
years of professional experience
Work History
Account Manager, Inside Sales
AO Globe Life
Remote, Alabama
02.2022 - 02.2026
- Generated 80+ leads weekly through outreach and client engagement
- Executed sales strategies to identify upsell opportunities, driving significant revenue growth.
- Handled escalations professionally, enhancing customer retention and strengthening relationships.
- Built rapport and demonstrated empathy to effectively recommend and present policies.
- Utilized CRM software to track interactions and manage account updates.
Manufacturing Technician
Mercedes-Benz United States International
Vance, AL
04.2022 - 06.2025
- Trained new employees on assembly line processes to enhance team capabilities.
- Completed component assembly independently, ensuring timely delivery of products.
- Followed established assembly instructions to ensure quality and consistency.
- Used hand tools, power tools and measurement devices to perform production operations.
Customer Service & Sales Representative
Marriott International, Inc.
Remote, AL
06.2020 - 04.2022
- Managed high-volume inbound calls for multiple Marriott brands to provide effective customer support.
- Supported customers with booking needs and inquiries across voice, email, and chat channels.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Met or exceeded quality assurance, customer satisfaction, and sales performance metrics.
- Documented interactions in CRM systems to facilitate seamless service follow-up.
Customer Service Representative
Sam's Club
Trussville, Alabama
06.2019 - 07.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer inquiries about products, billing, returns, and exchanges to enhance customer satisfaction.
- De-escalated challenging situations and maintained a calm, solution-focused approach.
- Handled cash transactions accurately at point of sale.
Education
Bachelor of Science - Biology
University of Alabama At Birmingham
Birmingham, AL06-2030
Skills
- Sales expertise
- Sales pipeline management
- Sales forecasting
- CRM proficiency
- Data analysis
- Negotiation skills
- Relationship building
- Customer satisfaction
- Complaint resolution
- Problem-solving
- Conflict resolution
- Prioritization
Timeline
Manufacturing Technician
Mercedes-Benz United States International
04.2022 - 06.2025
Account Manager, Inside Sales
AO Globe Life
02.2022 - 02.2026
Customer Service & Sales Representative
Marriott International, Inc.
06.2020 - 04.2022
Customer Service Representative
Sam's Club
06.2019 - 07.2020
Bachelor of Science - Biology
University of Alabama At Birmingham