Precious Jones
Washington
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Operations Manager
Sharebite
Arlington, Va
09.2023 - Current
- Managed a team environment focused on open communication and clear goals, enhancing team motivation and productivity.
- Provided administrative support, streamlining daily operations for efficiency.
- Resolved operational issues & customer inquiries improving production timelines by 20% and enhancing delivery efficiency.
- Created and enforced SOPs, reducing task execution by 20% & enhancing consistency across the team.
Trainer
Sharebite
Arlington, Va
03.2022 - Current
- Developed training objectives, selecting training methods, and evaluating training results.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Created engaging training materials that reduced onboarding time by 20% and enhanced employee performance.
Client's Operations Associate
Sharebite
Arlington, Va
11.2022 - 08.2023
- Elevated Sharebite's brand presence and streamlined lunchtime operations, boosting client satisfaction by 50% at major NYC office.
- Coordinated logistics for timely delivery of over 30 orders weekly, ensuring seamless communication between the restaurant team and clients.
- Resolved over 50 customer inquiries per week regarding product availability and estimated time delivery enhancing customer satisfaction.
Customer Service/ Concierge
Museum for Black Girls
Washington, Dc
03.2023 - 07.2023
- Managed 20+ daily guest inquiries via phone and email with a 95% satisfaction rate, while efficiently overseeing supply inventory.
- Educated customers on products and services, resulting in a 25% increase in engagement and follow-up inquiries.
- Evaluated customer feedback, achieving a 15% increase in satisfaction levels above expectations.
- Educated over 50 guests on hotel amenities and local attractions, enhancing their overall experience and satisfaction.
Marketing Intern
Diversity in Cannes
11.2020 - 12.2021
- Managed social media accounts, creating 20 engaging posts weekly and increasing follower growth by 30% over 2 months.
- Streamlined grant and organization records by updating information in Excel, enhancing data accuracy.
Social media
220th street production
04.2021 - 07.2021
- Boosted brand visibility by developing and implementing creative social media campaigns.
- Enhanced brand awareness for clients with strategic social media advertising initiatives.
- Managed social media accounts, increasing online presence and community support.
Office assistant
Viva school
Washington, DC
06.2018 - 08.2020
- Enhanced office efficiency by managing 20+ weekly calls, optimizing file organization, and coordinating schedules seamlessly.
- Supported 5 cross-functional projects, enhancing team collaboration and improving project timelines.
Education
Business Management -
Lincoln University
Baltimore, Pike, Pennsylvania05.2021
Skills
- Customer Relations
- Efficient Process Design
- Collaborative Team Leadership
- Strategic Planning & Implementation
- Microsoft software: (excel, word, powerPoint,&outlook)
- Administrative software (calendly, slack, & sharebite admin user)
- Client relations
Certification
- Google Project Management Professional Certificate (Coursera)
- National Academy Foundation Academies of Hospitality & Tourism Hospitality Management, 06/01/17 (NAF)
- Business United in investing Lending & Development (Build) 0/8/01/2017
Timeline
Client Operations Manager
Sharebite
09.2023 - Current
Customer Service/ Concierge
Museum for Black Girls
03.2023 - 07.2023
Client's Operations Associate
Sharebite
11.2022 - 08.2023
Trainer
Sharebite
03.2022 - Current
Social media
220th street production
04.2021 - 07.2021
Marketing Intern
Diversity in Cannes
11.2020 - 12.2021
Office assistant
Viva school
06.2018 - 08.2020
Business Management -
Lincoln University