PRECIOUS LANGLEY

• Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for

a selica and completed loan submission packages.

• Input data into designated Microsoft Excel fields, with a focus on accuracy
• Delivered friendly and knowledgeable support to current and prospective customers
• Wrote and maintained incident reports, daily activity logs and other documents as requested by management
• Managed customer complaints and rectified issues to complete satisfaction
• Fielding inbound and outbound phone calls
• Setting in-home estimates with homeowners
• Represent the brand of the company in a positive manner by using professional, appropriate language, and attitude
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns

• Primarily responsible for the role to input and maintain accurate data in the systems, ensuring that all records are up-to-date and correctly entered
• Coordinate and handle incoming cases extract data and enter the data into the electronic data base via Microsoft Excel or Microsoft Word
• Coordinate and timely data entry task to support various departments.
• Strong typing skills with a minimum typing speed of 60 words per minute
• Excellent attention to detail and accuracy in data entry task.
• Proficient in using computers and basic software applications, such as Microsoft Office
• Good communication skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced environment