Summary
Overview
Work History
Skills
Timeline
Generic

Precious Morales

Staten Island

Summary

Results-driven Customer Service Professional with expertise in conflict resolution and problem-solving. Consistently enhances customer satisfaction and productivity. Skilled in Microsoft Office and data analysis, thriving in fast-paced environments. Experienced Paraprofessional adept at supporting diverse learning needs and fostering collaboration among educators, students, and parents to promote academic success.

Overview

7
7
years of professional experience

Work History

Paraprofessional

RCM Technologies
Staten Island
11.2024 - Current
  • Instructional Support: Assisted teachers in delivering lessons, co-taught small groups, and provided one-on-one instruction. Modified materials to meet individual learning needs and reinforced concepts taught by the teacher.
  • Special Education Support: Worked with students with Individualized Education Programs (IEPs), assisted with daily living activities, operated assistive technology, and supported students in developing social and self-regulation skills.
  • Behavior and Classroom Management: Monitored student behavior, implemented behavior intervention plans, redirected off-task students, and maintained a structured learning environment to promote focus and engagement.
  • Student Supervision: Oversee students during transitions, lunch, recess, and other non-instructional times to ensure safety and orderly conduct.
  • Communication and Collaboration: Maintain professional interactions with teachers, parents, staff, and the community. Participate in lesson planning and provide feedback on student progress.
  • Administrative and Clerical Tasks: Track attendance, grade assignments, prepare instructional materials, maintain student records, and organize classroom supplies.

Packer, Sorter

Amazon
Staten Island
10.2022 - 12.2023

Packed and labeled orders for shipment, ensuring items were protected using appropriate packing materials.

  • Scanned items to record packing and shipping accurately, ensuring correctness and completeness of orders.
  • Following Safety Procedures: Wear protective gear such as gloves and safety glasses to ensure the safety of themselves and others. Maintain a clean and organized work area.
  • Unloading packages from trucks and placing them on conveyors or designated areas.
  • Maintained inventory levels, reported discrepancies, and participated in audits to support product availability.
  • Collaborated with warehouse staff to achieve daily performance targets, adapting to fast-paced environments while ensuring attention to detail.
  • Collaborated with warehouse staff to meet daily performance targets, adapting to high-paced environments while maintaining attention to detail.
  • Amazon Packers play a critical role in ensuring that orders are prepared and shipped accurately and efficiently. They must be able to work quickly and accurately in a fast-paced environment and be willing to follow all safety procedures to protect themselves and others

Call Center Representative

MMC Group
Staten Island
04.2023 - 10.2023
  • Assisted customers with account maintenance, violations, billing, and toll inquiries, achieving clear resolutions and enhancing customer satisfaction.
  • Resolved disputes and inquiries to satisfy customer requests, enhancing overall customer experience.
  • Managed call lengths and adhered to productivity and quality standards.
  • Achieved high production levels by adhering to quality standards.
  • Performing appropriate transactions, completing outbound correspondence, and internal documentation and handoffs.
  • Performing account updates in strict adherence to departmental policies and procedures.
  • Utilizing training materials, handouts, and online tools to disseminate information on E-ZPass and toll authority-related topics.
    The role requires strong customer focus, listening, understanding, and responding skills, teamwork, problem-solving abilities, and the ability to value diversity. It also demands flexibility and personal motivation to meet or exceed demands in a challenging environment.

Laundry Worker

Clean Rite
Brooklyn
08.2021 - 10.2021
  • Operated industrial laundry equipment to clean and sanitize linens and garments.
  • Wash & Fold: Processing customer orders with attention to detail, including washing, drying, and folding clothes.
  • Inspected items for quality assurance and sorted them for appropriate processing.
  • Delivered exceptional customer service by greeting customers, assisting with laundry cards, guiding machine selection, and resolving inquiries.
  • Upheld store standards through cleaning and organizing equipment, restocking detergents, and maintaining restroom cleanliness.
  • Safety First: Monitoring the store for safety issues and following protocols to protect both employees and customers.
  • Handled transactions accurately while recommending laundry products to improve customer satisfaction.
  • Perks & Benefits: Earning tips and sales bonuses, and participating in an employee discount program on services.
  • Growth: Access to professional development opportunities and programs to help with travel costs.
    The role requires a can-do attitude, great communication skills, and the ability to work outdoors in various conditions. While previous experience in general maintenance, construction, or outdoor facility work is preferred, a friendly personality and willingness to learn are also valuable traits.

Ride Operator

Central Amusement International LLC
Brooklyn
03.2019 - 07.2021
  • Operated amusement park rides and ensured guest safety and enjoyment.
  • Safety Checks: Conduct thorough safety checks for rides and surrounding areas.
  • Loading and Unloading: Safely and efficiently load and unload customers onto rides.
  • Communicated clear verbal safety instructions to guests, fostering understanding and ensuring well-being.
  • Monitored and enforced rules and regulations, addressing inappropriate guest behavior to uphold safety.
  • Operational Procedures: Operate attractions according to standard operating procedures.
  • Delivered prompt customer service, addressing guest inquiries and concerns to enhance overall experience.
  • Decision-Making: Make prompt and effective decisions in various operational scenarios.

Skills

  • Customer service
  • Communication skills
  • Problem Solving
  • Conflict Resolution
  • Time Management
  • Organizational Skills
  • Microsoft Office
  • Data analysis
  • Leadership

Timeline

Paraprofessional

RCM Technologies
11.2024 - Current

Call Center Representative

MMC Group
04.2023 - 10.2023

Packer, Sorter

Amazon
10.2022 - 12.2023

Laundry Worker

Clean Rite
08.2021 - 10.2021

Ride Operator

Central Amusement International LLC
03.2019 - 07.2021
Precious Morales