Precious Okwuchukwu
Dallas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Hentaygold
Minneapolis
11.2024 - 11.2025
- Assisted customers with product inquiries and service issues.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to resolve complex customer concerns.
- Utilized CRM software to track interactions and follow-ups.
- Educated customers on product features and benefits effectively.
Project Assistant
Dean LLC
Abuj
01.2021 - 01.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues effectively and professionally.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Supported project managers in coordinating schedules and resources for multiple projects.
- Assisted in preparing project documentation and reports for stakeholder meetings.
- Managed project files and maintained organized records of project activities.
- Communicated with team members to ensure timely completion of assigned tasks.
Education
Bachelor of Arts -
El Centro College
Dallas, TX 08.2023 - 05.2025
Skills
- Customer relationship management
- CRM software
- Product knowledge
Timeline
Customer Service Representative
Hentaygold
11.2024 - 11.2025
Bachelor of Arts -
El Centro College
08.2023 - 05.2025
Project Assistant
Dean LLC
01.2021 - 01.2023