Precious Vaughn
Selma,AL
Summary
Mobile Expert with a proven track record in customer service and mobile device management. Recognized for enhancing customer loyalty through personalized recommendations and effective problem resolution. Strong communicator adept at fostering teamwork and maintaining a positive work culture, while staying ahead of industry trends.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2021 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Americorps Member
AmeriCorps National Civilian Community Corps, NCCC
06.2021 - 07.2021
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained environment with over 20 children.
Overnight Stocker
Walmart
08.2020 - 06.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Americorps Member
AmeriCorps National Civilian Community Corps, NCCC
05.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05-2027
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Mobile device management
- Mobile security best practices
- Strong communication and interpersonal skills
- Building customer loyalty
- Sales and promotions
- Decision-making
- Positive customer engagement
- Cash handling
- Pallet jack operation
- Product restocking
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Mobile Expert
T-Mobile
09.2021 - Current
Americorps Member
AmeriCorps National Civilian Community Corps, NCCC
06.2021 - 07.2021
Overnight Stocker
Walmart
08.2020 - 06.2021
Americorps Member
AmeriCorps National Civilian Community Corps, NCCC
05.2020 - 08.2020
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Business Administration
Southern New Hampshire University
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