Precious Washington
Norfolk,VA
Summary
Compassionate and adaptable mental health professional (QMHP-T) with a B.A. in psychology and expertise in client support, crisis intervention, and administrative coordination. Skilled in building rapport, managing sensitive information, and maintaining calm in high-pressure environments. Adept at working across diverse populations. Currently seeking a stable, growth-oriented role that values human connection and emotional well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wegmans Food Markets, Inc
Virginia Beach, VA
02.2021 - Current
- Resolved customer concerns through personalized service and professional communication.
- De-escalated challenging situations by utilizing active listening and problem-solving techniques.
- Managed high-volume inquiries while ensuring accurate documentation.
- Collaborated with team members to enhance overall service efficiency.
Qualified Mental Health Specialist
Nation of Resilient Souls LLC.
Virginia Beach, Virginia
05.2025 - 06.2025
- Developed and implemented client-centered treatment plans and interventions to support recovery and improved daily functioning.
- Maintained accurate records according to agency policies and procedures.
- Collaborated with interdisciplinary teams and participated in case reviews, clinical meetings, and training sessions to ensure continuity of care.
- Facilitated psychoeducation and skill-building sessions focused on emotional regulation, communication, and self-advocacy.
Admissions Secretary
Norfolk State University
Norfolk , VA
09.2019 - 03.2020
- Scheduled appointments while maintaining accurate student records.
- Responded to admissions inquiries and guided prospective students through processes.
- Supported outreach projects, ensuring strict data confidentiality.
- Served as key contact for all student-facing communications.
Education
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA12-2023
Skills
- Multi-tasking in high-stress environments
- Client engagement and rapport-building
- Ethics and confidentiality awareness
- Cultural competence
- Time management and organization
- Conflict resolution and de-escalation
- Active listening
- Case documentation
- Treatment planning
Certification
- Qualified Mental Health Professional-Trainee (QMHP-T)
Virginia Board of Counseling - May 2025 Approved
Timeline
Qualified Mental Health Specialist
Nation of Resilient Souls LLC.
05.2025 - 06.2025
Customer Service Representative
Wegmans Food Markets, Inc
02.2021 - Current
Admissions Secretary
Norfolk State University
09.2019 - 03.2020
Bachelor of Arts - Psychology
Norfolk State University
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