PRECIOUS WILSON
Milwaukee,WI
Summary
Highly qualified customer service professional with over ten years of experience in various fields including conflict resolution, analytic reasoning and workplace collaboration. As a new graduate with an Associates degree in Human Resources. Looking to establish a long term career with a company and continue showing my fullest potential.
Overview
12
12
years of professional experience
Work History
Data Verification Specialist
I Life
04.2023 - Current
- Ensure that EVV data remains accurate for billing and payroll before being released.
- Monitor and track timecard/punches to ensure they are being recorded correctly.
- Communicate and collaborate with workers and staff who use ILife services.
- Help with set up and issues that staff/workers/clients may have while using services.
- Provide customer service/support to people in need of assistance
- Use Paycom for payroll and review authrorizations.
- Make sure client and worker information is accurate and up to date.
Float Associate
Amazon Fulfillment
11.2020 - 03.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Built Rapport with staff/leads/managers,
- Assist HR department with onboarding
Quality Analyst/Assurance
Dr. Comfort
01.2019 - 10.2020
- Documenting known defects and solutions
- Evaluating employee performance and offering feedback
- Developing helpful guidelines for staff to follow
- Analyzing data to understand why problems occur
- Performing internal audits of existing work
- Creating reports about the results of tests and reviews
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Patient Care Associate
Rogers Memorial
11.2015 - 12.2018
- Perform EKG's, blood sugar checks and vitals
- Monitor patients for any updates or changes
- Support nurses and doctors by scheduling in-house appointments
- Intake new patients
- Answer phone, resolve customer/patient inquiries
- Keep the database up to date with patient information
- Train new employees
- Kronos/Epic system charting.
- Reduced patient anxiety through effective communication and active listening skills.
Bakery Associate/Lead
WALMART
05.2012 - 11.2015
- Bake, cake decorate, stock, take customer orders
- Answer phones about cake inquiries
- Assist other departments: Cashiering, stocking, back room
- Train new employees, attend monthly meetings
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Improved bakery efficiency through effective time management and prioritization of tasks.
Education
Associate of Applied Science - Human Resources
Milwaukee Area Technical College
Milwaukee, WI12.2023
High School Diploma -
JAMES MADISON HIGH SCHOOL
Milwaukee, WI06.2013
Skills
- Active Listening
- Conflict Resolution
- Onboarding
- Time Management
- Detail Oriented
- Creativity
- Critical Thinking
- Problem Solving
- Data Verification
- Customer Service
- Collaboration
- Communications
- Project Management
- Quality Assurance
- Data Analysis
- Leadership
- Data Entry
- Auditing
- Payroll
Timeline
Data Verification Specialist
I Life
04.2023 - Current
Float Associate
Amazon Fulfillment
11.2020 - 03.2023
Quality Analyst/Assurance
Dr. Comfort
01.2019 - 10.2020
Patient Care Associate
Rogers Memorial
11.2015 - 12.2018
Bakery Associate/Lead
WALMART
05.2012 - 11.2015
Associate of Applied Science - Human Resources
Milwaukee Area Technical College
High School Diploma -
JAMES MADISON HIGH SCHOOL
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