Precious A. Parker
Euless,TX
Summary
Results-driven professional with exceptional skills in communication and project management. Successfully navigates fast-paced environments while managing multiple responsibilities. Known for proactive issue resolution and commitment to optimizing workflows for team success.
Overview
12
12
years of professional experience
Work History
Supervisor
Wing
Haslet, TX
12.2024 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Claims Adjuster
State Farm Insurance
Richardson, TX
01.2024 - 12.2024
- Provide high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiate favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conduct thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Substantiated legitimate claims and denied unjustified claims.
Administration Assistant
Fort Worth Housing Solutions
Fort Worth, TX
06.2021 - 01.2024
- Update spreadsheets and databases to track, analyze, and report on performance and sales.
- Assist development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Coordinate and schedule meetings and conference calls to optimize scheduling of senior staff.
- Negotiate contracts with vendors and suppliers for office supplies, equipment and services.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Banking Supervisor
WELLS FARGO
11.2021 - 03.2023
- Strengthened compliance, conducting regular audits to ensure adherence to federal regulations and bank policies.
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Promoted a culture of continuous learning, encouraging professional development opportunities for all staff members within the branch.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Facilitated successful completion of branch goals through effective supervision, coaching, and mentoring of staff members.
Insurance Navigator
UNITED HEALTH CARE
06.2020 - 04.2021
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Rectify Patient Enrollment eligibility.
- Executed accurate medical entries
Sr. Business&Mortgage Processor
BANK OF AMERICA
10.2018 - 09.2019
- Manage financial business accounts (Lost Sales, In-stock % Fill rates etc.)
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Senior Financial Loan Advisor/Processor
BRIDGECREST
05.2017 - 10.2018
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Collaborated with compliance officers to ensure processing activities adhered to regulatory standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Met production targets and tight deadlines by collaborating closely with team members.
Sales Support Representative
AT&T WIRELESS
01.2015 - 09.2016
- Offered superior customer service by providing expert product knowledge
- Performed quality leadership skills by leading sales strategies
- Exceeded standard performing goals
Customer Solutions Advocate
C SPIRE WIRELESS
05.2013 - 01.2015
- Provide high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiate favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conduct thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Substantiated legitimate claims and denied unjustified claims.
Education
Bachelor Of Business Administration And Management -
University of Texas At Austin
Austin, TXAssociate of Science
Southwest Community College
Summit, MS05.2014
Skills
- Results driven multitasker
- Administering Payroll
- Profound verbal and interpersonal communicator
- Providing solutions to clients need
- Exceeds expectations in customer service satisfaction
- Staff Training
- Retention Strategy
- Business Structure Planning
- Operations Management
- Financial Advisement
- Customer Relationship Management
- Business Correspondence Writing
- Meeting Coordination
- Strategic Planning
- De-Escalation Techniques
- Empathy Development
- Caseload management
- Training program development
- Job training
Education
true
Timeline
Supervisor
Wing
12.2024 - Current
Claims Adjuster
State Farm Insurance
01.2024 - 12.2024
Banking Supervisor
WELLS FARGO
11.2021 - 03.2023
Administration Assistant
Fort Worth Housing Solutions
06.2021 - 01.2024
Insurance Navigator
UNITED HEALTH CARE
06.2020 - 04.2021
Sr. Business&Mortgage Processor
BANK OF AMERICA
10.2018 - 09.2019
Senior Financial Loan Advisor/Processor
BRIDGECREST
05.2017 - 10.2018
Sales Support Representative
AT&T WIRELESS
01.2015 - 09.2016
Customer Solutions Advocate
C SPIRE WIRELESS
05.2013 - 01.2015
Bachelor Of Business Administration And Management -
University of Texas At Austin
Associate of Science
Southwest Community College