Precious N. Cordova
Philadelphia,PA
Summary
Dynamic team leader with proven expertise in cost control and operational efficiency. Skilled in fostering collaboration and developing high-performance teams. Committed to enhancing customer satisfaction and driving profitability.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Aldi
Philadelphia, PA
06.2024 - Current
- Led team to achieve operational efficiency through streamlined processes and effective communication.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Trained and developed team members, fostering a collaborative and high-performance work environment.
- Implemented cost-saving initiatives that improved overall profitability while maintaining product quality.
- Led employee relations through effective communication, coaching, training, and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Managed scheduling and payroll for cashier staff, optimizing labor costs while maintaining service quality.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
Lead Cashier
IKEA
01.2022 - 07.2023
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational best practices and customer service protocols.
- Implemented process improvements to enhance transaction efficiency and reduce customer wait times.
- Managed cash register operations, ensuring proper balancing and reconciliation at shift end.
- Collaborated with management to develop strategies for improving sales through effective upselling techniques.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Led cashiers and associates in providing thoughtful customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Store Manager
Insomnia Cookies
Philadelphia, PA
06.2018 - 03.2020
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed sales strategies to increase revenue during peak hours and special promotions.
- Oversaw cash handling procedures, maintaining accuracy and accountability in transactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
The Link High School
Philadelphia, PASkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Customer service
- Computer skills
- Cost control
- Teamwork
- Positive attitude
- Cash counting
- Cash handling
- Cash handling and management
Timeline
Team Leader Manager
Aldi
06.2024 - Current
Lead Cashier
IKEA
01.2022 - 07.2023
Store Manager
Insomnia Cookies
06.2018 - 03.2020
High School Diploma -
The Link High School