Preema Shah
West Chicago,IL
Summary
Proactive Patient Access Specialist with extensive experience in customer service and insurance verification. Skilled in collaborating with clinical staff, handling sensitive patient interactions, and ensuring HIPAA compliance. Known for exceptional communication and problem-solving abilities, contributing to a positive work environment and efficient patient care coordination. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
01.2012 - 08.2022
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
Bachelor of Arts - Psychology
University of Illinois At Chicago
Chicago, IL05.1995
Skills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Exceptional communication
- Insurance Billing
- Patient Scheduling
- Insurance Verification
Timeline
Patient Access Specialist
Northwestern Medicine
01.2012 - 08.2022
Bachelor of Arts - Psychology
University of Illinois At Chicago
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