Preetham Sathish
Bengaluru,GA
Summary
Experienced Business Analyst with over 12 years of expertise in Analytics & Business Intelligence. Proven track record of optimizing processes, facilitating communication, and implementing automated solutions. Proficient in project management, testing, and documentation. Strong communicator and collaborator, able to drive efficiency and deliver impactful results to enhance team performance and meet company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Voya India
08.2019 - Current
- Developed and executed comprehensive test plans, resulting in a significant reduction in post-deployment issues and ensuring the high quality and functionality in Omni application
- Identified operational gaps, designing and implementing automated solutions using Python, JavaScript, and Selenium for enhanced efficiency
- Conducted compatibility tests across 10+ applications, ensuring seamless integration and performance
- Improved testing processes by analyzing current environments, implementing automated data collection, and screen print solutions for Omni application
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Documented testing phases comprehensively, including planning, execution, defect tracking, and reporting for transparent project management
- Collaborated with project teams on 15+ Information Systems solutions, ensuring successful implementation and garnering positive feedback from stakeholders
- Optimized Participant Payroll cycle, achieving 100% accuracy in Manual and Automated transactions, demonstrating proficiency in payroll management
- Led the transition from Manual to Automated Payroll processing, ensuring seamless operations and efficiency gains
- Developed Standard Operating Procedures and workflows, optimizing processes and ensuring consistency in operations
- Trained and onboarded new team members, fostering a skilled workforce, and prepared comprehensive reports for management review.
Specialist
Empower Bangalore
06.2017 - 08.2019
- Facilitated seamless data loading for IA's on EASY platforms, enhancing operational efficiency and accuracy in participant data management
- Successfully managed the migration of Middle office work and oversaw 5 Large and Megaprojects, ensuring on-time delivery and client satisfaction
- Ensured timely resolution of escalated requests, maintaining quality standards and meeting deadlines, demonstrating effective problem-solving abilities
- Conducted comprehensive QA activities across all task types and databases, resulting in a 96% reduction in errors and ensuring data integrity
- Implemented Alteryx tool, reducing manual workload by 54% through streamlined workflows, increasing team productivity and efficiency.
Specialist
Fidelity Investments
06.2013 - 06.2017
- Optimized billing processes by accurately inputting customer data and payments, enhancing efficiency, and reducing errors
- Provided exceptional customer service by promptly responding to inquiries regarding billing, ensuring satisfaction and maintaining positive customer relationships.
Associate
Infosys
11.2012 - 06.2013
- Optimized billing processes by accurately inputting customer data and payments, enhancing efficiency, and reducing errors
- Provided exceptional customer service by promptly responding to inquiries regarding billing, ensuring satisfaction and maintaining positive customer relationships
Education
BBA - Business Management -
Kuvempu University, Shivamogga
01.2012
Skills
- Process Flow Documentation
- Requirements Gathering
- User Story Development
- Test Plan Creation
- Test Execution
- Automated Testing
- Compatibility Testing
- Process Optimization
- Data Analysis
- Project Management
- Workflow Optimization
- Omni
- Set-It
- Tollgate
Websites
Certification
- ECBA
- ASPPA
- LOMA
- Jira
Accomplishments
- Received 'On the Spot' Award in first year of service at Voya India
- Received client appreciation three times for working during quarter ends
- Won Zero Defect Award for maintaining 100% Accuracy
- Received 'TEAM' Award for the year 2013-14
- Eureka Awarded for submitting ideas in retirement service
- Received 'Values Inspired Performance' Award for consistent performance in the PDL team
- Received 'Above and Beyond' Award for providing coverage for RUSH and Service Request and consistent performance in Q4 2017
- Received 'Value Inspired Performance' Award for commitment and team support in Larger and Mega projects
- Received Best Team Award for two quarters in BA team
- Completed automation in current process, reducing .75 FTE of work
- Created automation for screen print capturing in current process
Timeline
Business Analyst
Voya India
08.2019 - Current
Specialist
Empower Bangalore
06.2017 - 08.2019
Specialist
Fidelity Investments
06.2013 - 06.2017
Associate
Infosys
11.2012 - 06.2013
BBA - Business Management -
Kuvempu University, Shivamogga
- ECBA
- ASPPA
- LOMA
- Jira
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