PREETI IYER
Allen,USA
Summary
Strategic Product Manager with over 15 years in Financial Services, known for driving digital transformation and innovative customer solutions. Expertise in leading cross-functional teams and integrating AI and machine learning to improve operational efficiency and customer satisfaction. Proven track record in developing product strategies that deliver measurable business outcomes and enhance customer experiences.
Overview
20
20
years of professional experience
Work History
Senior Manager, Auto Finance Servicing
Capital One Financial Services
06.2022 - Current
- Developed and led the execution of digital payments strategy increasing delinquency collections by 25%
- Modernized core servicing platforms, enhancing both customer experience and agent efficiency, with a 30% increase in agent usage
- Deployed ML models for optimized collections strategy, reducing average handle time by 40% and saving $10M annually
- Drove key build-vs-buy decisions for agentic AI capabilities
Manager, Auto Finance Servicing
Capital One Financial Services
01.2020 - 06.2022
- Launched new payment options (online debit card) across web/mobile/IVR, improving payer rate by 20% and reducing inbound calls by 50%
- Developed and implemented 'OneTag' analytics tool, saving 70+ sprints in dev effort and increasing data visibility for web analytics
- Drove 10% lift in digital engagement through push notification campaigns for delinquent customers
Manager, Home Equity & FS Command Center
Capital One Financial Services
01.2017 - 12.2019
- Reduced operating costs by 40% while improving customer NPS by 20 points by modernizing Home Equity operations
- Automated property appraisals balancing credit risk, regulatory demands and customer experience that led to 30% reduction in loan closing time
- Leveraged data science and CX research to identify customer satisfaction drivers, shaping long-term strategic agenda for the division
Principal Associate, Auto Finance Sales & Originations
Capital One Financial Services
01.2014 - 12.2016
- Led Sales design, capacity planning and dealer risk strategy across 400+ associates and 15,000 dealers
- Established dealer risk triggers and document fee policies improving compliance and experience
Senior Associate, Home Loans Finance
Capital One Financial Services
10.2009 - 12.2013
- Built financial planning and analysis infrastructure for a $40B acquired mortgage business
- Delivered 20% cost savings in Ops/IT through partnership-driven FP&A processes
- Developed long-term financial planning and ROI/profitability models for key strategic decisions
Associate, Treasury & Capital Markets
HDFC Bank Ltd
Mumbai, India
04.2005 - 10.2008
Education
Master of Business Administration (MBA) -
Institute for Technology & Management (ITM)
Mumbai01.2005
Bachelor of Commerce (B.Com) -
University of Mumbai
Mumbai01.2002
Skills
- Product strategy and vision
- Cross-functional Leadership
- Machine learning and AI
- Customer experience
- Platform modernization
- Digital payments
- Data analytics
- Risk Management
Timeline
Senior Manager, Auto Finance Servicing
Capital One Financial Services
06.2022 - Current
Manager, Auto Finance Servicing
Capital One Financial Services
01.2020 - 06.2022
Manager, Home Equity & FS Command Center
Capital One Financial Services
01.2017 - 12.2019
Principal Associate, Auto Finance Sales & Originations
Capital One Financial Services
01.2014 - 12.2016
Senior Associate, Home Loans Finance
Capital One Financial Services
10.2009 - 12.2013
Associate, Treasury & Capital Markets
HDFC Bank Ltd
04.2005 - 10.2008
Master of Business Administration (MBA) -
Institute for Technology & Management (ITM)
Bachelor of Commerce (B.Com) -
University of Mumbai
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