Preeti sharma
110 Salmon Lane , Coatsville,PA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Comcast, Xfinity, by expertly managing high-stress situations and resolving complex issues with empathy. Skilled in active listening and data entry, I excel in building relationships and critically analyzing customer needs to deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dyson
03.2021 - 06.2023
Customer Service Representative
Comcast, Xfinity
01.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
B.Ed - Bachelors of Education
Panjab University
Chandigarh, India05-2015
B.com - Bachelors of Commerce
Panjab Univeristy
Chandigarh , India03-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
Languages
English
Hindi
Interests
Cooking
Gardening
Reading books
Timeline
Customer Service Representative
Dyson
03.2021 - 06.2023
Customer Service Representative
Comcast, Xfinity
01.2018 - 01.2021
B.Ed - Bachelors of Education
Panjab University
B.com - Bachelors of Commerce
Panjab Univeristy
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