Prem Lata Sharma

Delta is a suite of tools developed to be a one-stop shop for Dell’s customer service and technical support teams

It includes contact channels, CRM, Knowledge, and other tools combined into a single platform. The goal of the Delta Dispatch program is to enable future field service capabilities on the Delta platform. This provides an opportunity to have truly global busines

• Drive end-to-end management of services release management processes with key stakeholders (business, IT organization, PMO, change leads, etc.).
• Coordinate with other Project Managers, Dev/QA teams, Release Managers, Change Managers, and Cross-Segment Release Managers to address interdependencies across multiple domains and consolidate multiple application releases.
• Incorporate metrics, tools and process measurements to review critical success factors (CSFs), key performance indicators (KPIs) and integration and collaboration points (e.g., incident, problem and configuration) and to measure success specific to the execution of the change and release management processes

• The Global Billing Solution (GBS) is aimed to deliver the capability to allow customers to pay in installments instead of one big payment for purchases.
• Act as the single point of contact between Development and Testers for iterations, testing and deployment activities

The Health Care Service Corporation (“HCSC”) Behavioral Health (BH) Care Management Program Description defines and clarifies the structure and function of the BH Care Management Program. The Program’s goal is to provide a member-centric approach with provider and member-focused interventions. The Program is structured to manage the utilization of resources, support the utilization of appropriate care and maximize the effectiveness of care and services provided to members in a manner consistent with corporate objectives

• Policy Pro designed to replace the Proteus policy processing system into new policy processing system that ensures an adaptable, stable and efficient system. This leads to new design, use of new technologies and innovations which require thorough testing of the affected components. The application is designed to process business such as new policy creation, endorsements, and reinstatements
• Documented detailed technical specifications for developed architectures.
• Developed solution roadmaps that outline short-term tactical plans as well as long-term strategic goals.
• Create the UAT plan, process maps, and work instructions, and review and create the test scripts.
• Ensures that project plans reflect progressive compliance and feed the appropriate information to the IT scorecard process.

• Interviewed Business Users and SMEs to discuss user Requirements and goals and in order to convert Business Requirements in to Functional Specifications
• Formed a bridge between the Project Manager and different teams with effective presentations
• Employed Chase owned Software Configuration Management (SCM) application for checking the status and changes made in the configuration of the software and to keep track of the changes

• Served as a Quality Analyst for a process named MCP (Mission Critical Processing) which is a set of several batch processes, designed to collect daily data files