Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
GEICO
Tucson, AZ
02.2022 - 01.2024
Answered customer inquiries and provided accurate information regarding products and services.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Answered inbound calls, chats and emails to facilitate customer service.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.