Summary
Overview
Work History
Education
Skills
Websites
Honors Certificates
Web-based Recycling Pickup Application | Jan 2023 - May 2023
Library Database Design Project | Jan 2022 - Apr 2022
Timeline
Generic

Prerana Karki

Grand Prairie,Texas

Summary

Experienced IT professional with a proven track record of success in the IT field, known for meticulous attention to detail and a proactive mindset. Aiming to leverage skills in process improvement and workflow optimization for the benefit of the team. Demonstrates conscientiousness, a strong work ethic, and excels at multitasking in dynamic, fast-paced environments. Seeking opportunities to apply analytical expertise in enhancing data-driven decision-making within a collaborative and innovative setting.

Overview

5
5
years of professional experience

Work History

IT System Desk Analyst

Infinite Computer Solutions
Rockville, MD
07.2023 - Current
  • Delivered advanced technical support for Molina Healthcare, resolving complex issues via iServe, Salesforce, and Genesys platforms
  • Proactively managed password resets, Microsoft authentication challenges, and Citrix/Remote Desktop issues for seamless workflow
  • Collaborated with cross-functional teams to streamline troubleshooting processes and optimize support efficiency

Microsoft IT Support Specialist

Education At Work
Tempe, AZ
05.2022 - 09.2022
  • Provided top-tier technical support for Microsoft products (Teams, SharePoint, Office 365, Exchange) to SME clients on PCs and mobile devices
  • Implemented advanced troubleshooting techniques, enhancing user experience and issue resolution
  • Conducted end-user training on Office 365 applications, ensuring smooth installations, configurations, and upgrades.

Customer Service Representative

Walmart Inc.
CHANDLER, AZ
10.2018 - 04.2023

• Achieved a satisfaction rate of over 90% by adeptly handling customer inquiries, returns and complaints.
• Executed precise cash, credit, and debit transactions through a modern point-of-sale system.
• Trained new employees on customer service procedures and company policies.

Education

Bachelor of Science: Information Technology -

Arizona State University, Mesa
05.2023

Skills

Languages: Java, Python, PHP
Technologies/Frameworks: MySQL, HTML, CSS,JavaScript, jQuery, Spring Boot, AWS, Azure, Networking, Bash Scripting and so on

Honors Certificates

  • The Phi Theta Kappa International Honor Society
  • Cisco Networking Academy- Introduction to Network Course (CCNAv7)

Web-based Recycling Pickup Application | Jan 2023 - May 2023

• Architected and developed a secure, scalable recycling pickup app using PHP, HTML, CSS, JavaScript, and AWS.
• Engineered a robust PhpMyAdmin database for customer information and pickup schedules, emphasizing data security.
• Deployed on AWS infrastructure, ensuring high availability and easy maintenance.

Library Database Design Project | Jan 2022 - Apr 2022

• Spearheaded the design of a sophisticated Library Management System database using MySQL, emphasizing efficiency and scalability.
• Developed and executed advanced MySQL queries, optimizing data insertion, updating, and retrieval processes.
• Translated ER/EER models into a relational schema, showcasing a deep understanding of database design.

  • Instituted rigorous measures to maintain data integrity throughout the database, preventing anomalies or inconsistencies.
  • Implemented validation checks and constraints to guarantee the accuracy and reliability of the stored information.

Timeline

IT System Desk Analyst

Infinite Computer Solutions
07.2023 - Current

Microsoft IT Support Specialist

Education At Work
05.2022 - 09.2022

Customer Service Representative

Walmart Inc.
10.2018 - 04.2023

Bachelor of Science: Information Technology -

Arizona State University, Mesa

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Prerana Karki