Prescillia Jones
Fayetteville,GA
Overview
4
4
years of professional experience
Work History
Warehouse Manager
Glam Affair Hair Co
Atlanta, Georgia
01.2020 - Current
- Directed warehouse functions, including order selection, packaging, loading, and product replenishment
- Managed employee scheduling and task delegation, coordinating labor requirements to align with business demands
- Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
Claims Examiner
Georgia department of Labor
Atlanta, Georgia
03.2022 - 10.2023
- Handled time-sensitive communications and arbitration hearings
- Established contact with claimant and other parties using established protocols
- Met compliance standards according to different state-specific laws and claims regulations throughout country.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Analyzed customer complaints, identified root causes of problems, and developed corrective action plans.
Key Holder
Cricket
Newnan, Georgia
10.2021 - 05.2022
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions
- Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
- Handled store opening and closing with consistent attention to established requirements.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Education
Sandy Creek High School
05.2012
Atlanta Technical College
Skills
- Employee training
- Budget adherence
- Employee scheduling
- Workflow coordination
- Evidence collection
- Schedule coordination
- Good communication
- Team work
Timeline
Claims Examiner
Georgia department of Labor
03.2022 - 10.2023
Key Holder
Cricket
10.2021 - 05.2022
Warehouse Manager
Glam Affair Hair Co
01.2020 - Current
Sandy Creek High School
Atlanta Technical College
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