Preshae Blue
Smyrna,DE
Summary
Seeking a professional environment that values knowledge, experience, and creativity, where I can contribute effectively and continue to grow.
Overview
6
6
years of professional experience
Work History
Account Manager
Barclays
04.2023 - Current
- Manage call flows for both inbound and outbound communications.
- Provide information on customer accounts.
- Provided solutions for resolving delinquent accounts efficiently.
- Manage diverse payment processing
- Reviewed and scrutinized consumer demands.
- Ensured efficient information exchange while maintaining precise account records.
- Utilizing software to assist clients.
- Ensured adherence to compliance regulations.
- Updated account information regularly.
Collections Agent
Sallie Mae
09.2022 - 02.2023
- Deliver outstanding customer assistance.
- Resolve issues during customer calls.
- Process customer payments promptly.
- Maintaining relationships with customers
- Display proficiency in attentive listening.
- Handle various responsibilities concurrently.
- Successfully handle tasks without supervision.
- Proficiently utilizes various database software tools.
FC 1 Associate
Amazon
01.2019 - 08.2022
- Increased client satisfaction through effective service protocols.
- Conducted training sessions for new hires.
- Handled packaging of multiple products for delivery.
- View prompts on screens and follow directions for tasks
- Focused on precision and accuracy
- Adapts quickly to changing demands.
Education
Associates Degree - Applied Science
Delaware Technical Community College
Dover, DE05.2017
High School Diploma -
Smyrna High School
Smyrna, DE05.2012
Skills
- Customer rapport
- Active Listening
- Attention to detail and accuracy
- Computer software
- Call quality assurance
- Teamwork Ability
- Adaptability & Flexibility
- Multitasking and Time Management
- Proper documentation
Timeline
Account Manager
Barclays
04.2023 - Current
Collections Agent
Sallie Mae
09.2022 - 02.2023
FC 1 Associate
Amazon
01.2019 - 08.2022
Associates Degree - Applied Science
Delaware Technical Community College
High School Diploma -
Smyrna High School