Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Preshae Blue

Smyrna,DE

Summary

Seeking a professional environment that values knowledge, experience, and creativity, where I can contribute effectively and continue to grow.

Overview

6
6
years of professional experience

Work History

Account Manager

Barclays
04.2023 - Current
  • Manage call flows for both inbound and outbound communications.
  • Provide information on customer accounts.
  • Provided solutions for resolving delinquent accounts efficiently.
  • Manage diverse payment processing
  • Reviewed and scrutinized consumer demands.
  • Ensured efficient information exchange while maintaining precise account records.
  • Utilizing software to assist clients.
  • Ensured adherence to compliance regulations.
  • Updated account information regularly.

Collections Agent

Sallie Mae
09.2022 - 02.2023
  • Deliver outstanding customer assistance.
  • Resolve issues during customer calls.
  • Process customer payments promptly.
  • Maintaining relationships with customers
  • Display proficiency in attentive listening.
  • Handle various responsibilities concurrently.
  • Successfully handle tasks without supervision.
  • Proficiently utilizes various database software tools.

FC 1 Associate

Amazon
01.2019 - 08.2022
  • Increased client satisfaction through effective service protocols.
  • Conducted training sessions for new hires.
  • Handled packaging of multiple products for delivery.
  • View prompts on screens and follow directions for tasks
  • Focused on precision and accuracy
  • Adapts quickly to changing demands.

Education

Associates Degree - Applied Science

Delaware Technical Community College
Dover, DE
05.2017

High School Diploma -

Smyrna High School
Smyrna, DE
05.2012

Skills

  • Customer rapport
  • Active Listening
  • Attention to detail and accuracy
  • Computer software
  • Call quality assurance
  • Teamwork Ability
  • Adaptability & Flexibility
  • Multitasking and Time Management
  • Proper documentation

Timeline

Account Manager

Barclays
04.2023 - Current

Collections Agent

Sallie Mae
09.2022 - 02.2023

FC 1 Associate

Amazon
01.2019 - 08.2022

Associates Degree - Applied Science

Delaware Technical Community College

High School Diploma -

Smyrna High School

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Preshae Blue