Presheuntha Morgan
Cypress,TX
Summary
Dedicated Customer Service Representative experienced in supporting customers and insurance members in fast-paced environments. Delivered exceptional service by addressing billing inquiries, processing service requests, and assisting with payment arrangements while effectively managing communication across phone, chat, and email platforms. Focused on contributing to customer satisfaction through strong problem-solving and multitasking abilities.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Representative
Everise
Plantation, Florida
11.2023 - Current
- EVERISE — Customer Service Representative
Plantation, FL | December 2025 – Present - Assisted customers in resolving questions and concerns about electric utility bills and accounts, enhancing customer satisfaction.
- Explain billing charges, account information, and payment details clearly and professionally.
- Processed customer payments and facilitated account-related payment requests, ensuring timely account management.
- Review customer accounts to determine eligibility for payment extensions and payment arrangements.
- Researched account information to deliver accurate explanations of billing and payment activity, improving transparency for customers.
- Resolve customer concerns while following company policies, procedures, and account guidelines.
- Navigate multiple computer applications while assisting customers and reviewing account information.
Customer Service Representative
IBEX Global
Washington, Dc
05.2018 - 10.2023
- IBEX — Customer Service Representative
South Carolina | April 2022 – November 2025 - Provided support through phone, chat, and email while maintaining professionalism and confidentiality.
- Assisted insurance members with questions regarding their benefits, coverage, and account information.
- Explained benefit amounts, eligibility, and available services in a clear and easy-to-understand manner.
- Assisted with resolving member concerns while following company policies and procedures.
- Researched member accounts and provided accurate information regarding benefits and available resources.
- Assisted members with enrolling in additional eligible benefits and services.
- Helped members schedule transportation and arrange rides to medical appointments.
- Documented member interactions and updated account information accurately in computer systems.
- Navigated multiple computer systems to research accounts, process requests, and assist members efficiently.
- Handled sensitive personal and insurance information with care and professionalism.
Education
Wingfield High School
Jackson, MSSkills
- Customer Service
- Phone, Chat & Email Support
- Account Support
- Problem Resolution
- Order Processing
- Data Entry
- Documentation & Record Keeping
- Computer & Internet Skills
- Microsoft Office
- Multitasking
- Time Management
- Attention to Detail
- Remote collaboration
- Self-directed work
- Fast Learner
- Quality & Productivity
- Written & Verbal Communication
- Overnight Availability
Languages
English
Professional
Timeline
Customer Service Representative
Everise
11.2023 - Current
Customer Service Representative
IBEX Global
05.2018 - 10.2023
Wingfield High School