Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preslee Williams

King,NC

Summary

Adaptable Server experienced in fast-paced restaurant environments with high standards. Delivered exceptional customer service and maintained professionalism while efficiently managing multiple tables. Committed to enhancing customer satisfaction through strong teamwork, effective communication, and thorough knowledge of food and beverage pairings.

Overview

6
6
years of professional experience

Work History

Waitress

Town and Country Restaurant
King, NC
05.2025 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Took orders accurately and communicated them to kitchen staff.
  • Recommended menu items based on customer preferences and specials offered.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Resolved customer complaints promptly and professionally to enhance satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated daily specials to customers.
  • Maintained cleanliness of dining area and restrooms throughout shifts.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Processed payments accurately using cash registers or POS systems.
  • Handled cash and processed payments using point-of-sale system.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted in setting up and clearing tables for efficient service.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Organized take-out orders efficiently according to customer requests.
  • Replenished beverages when necessary.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Managed reservations to optimize seating and enhance customer experience. and to-go orders to streamline process for both customer and restaurant.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Performed basic math calculations when computing bills for customers' meals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Managed reservations to optimize seating and enhance customer experience. and to-go orders to streamline process for both customer and restaurant.

Waitress

Three Amigos
King, NC
01.2021 - 04.2025
  • Provided excellent customer service in fast-paced dining environment.
  • Took orders accurately and communicated them to kitchen staff.
  • Assisted in setting up and clearing tables for efficient service.
  • Maintained cleanliness of dining area and restrooms throughout shifts.
  • Handled cash and processed payments using point-of-sale system.
  • Resolved customer complaints promptly and professionally to enhance satisfaction.
  • Recommended menu items based on customer preferences and specials offered.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided accurate change for cash transactions using a cash register system.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Processed payments accurately using cash registers or POS systems.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

Access Books
King, NC

Skills

  • Customer service
  • Order accuracy
  • POS operation
  • Food safety
  • Conflict resolution
  • Effective customer upselling
  • Menu knowledge
  • Beverage service
  • Wine service
  • Food service etiquette
  • Table turnover
  • Reservation management
  • High volume dining
  • Attention to detail
  • Cash management
  • Check payment processing
  • Bill computation
  • Basic math
  • Time management
  • Supply restocking
  • Multitasking efficiency
  • Team collaboration
  • Greeting guests
  • Dish preparation
  • Food presentation
  • Tableside service
  • Safe food handling
  • Handling complaints
  • Service prioritization
  • Food and beverage pairings
  • Sales techniques
  • Sales expertise
  • Item promotion
  • Physical stamina
  • Special event coordination
  • Daily specials memorization
  • Menu memorization
  • Seating arrangements
  • Positive reinforcement
  • Effective communication
  • Active listening
  • Reliability and punctuality
  • Stress management
  • Decision-making
  • Complex Problem-solving
  • Performance improvement
  • Relationship management
  • Order management
  • Table setting arrangements
  • Tip calculation
  • Regulatory compliance
  • Hospitality and accommodation
  • Strong multitasking
  • Item promotion
  • Ordering procedures
  • Performance improvement
  • Complaint resolution
  • Stress management
  • Decision-making
  • POS operation

Timeline

Waitress

Town and Country Restaurant
05.2025 - Current

Waitress

Three Amigos
01.2021 - 04.2025

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Preslee Williams