Presleigh McKay
Waco,TX
Summary
Proven leader with experience at Shipley Donuts, where I enhanced shift productivity and customer satisfaction through effective team leadership and decision-making. Skilled in conflict resolution and operations management, I consistently ensured workplace safety and efficiency. My approach to employee training and inventory management drove significant improvements, embodying a results-driven and customer-focused mindset. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
1
1
year of professional experience
Work History
Shift Lead
Shipley Donuts
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collected, arranged, and input information into database system.
Education
Bosqueville High School
Waco, TX2020
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Conflict Resolution
- Cash Handling
- Team Leadership
- POS System Operation
- Flexible Schedule
- Inventory Counts
- Attention to Detail
- Time Management
- Task Prioritization
- Multitasking Abilities
- Excellent Communication
Timeline
Shift Lead
Shipley Donuts
04.2023 - Current
Bosqueville High School