Presley Franklin
Summary
Detail-oriented professional with strong customer service skills. Experienced in processing warranty claims and training new staff. Committed to enhancing operational efficiency and ensuring customer satisfaction. Detail-oriented professional with proven skills in claims processing and documentation. Efficiently resolves issues while collaborating with the team to ensure accurate tracking and reporting of warranty claims.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Warranty Administrative Associates
Fort Worth, Texas
12.2025 - Current
- Processed warranty claims for customer products efficiently and accurately.
- Utilized warranty management software for tracking claims and reporting issues.
- Maintained organized records of all warranty claims and correspondence.
- Collaborated with repair technicians to facilitate timely product servicing.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Stayed up to date on factory announcements and recalls.
Server/ Bartender
Far Out Hospitality
Fort Worth, Texas
10.2022 - 10.2025
- Delivered exceptional customer service in a fast-paced hospitality environment.
- Managed daily operations to ensure smooth restaurant functionality.
- Trained new employees on service protocols and operational procedures.
- Handled guest inquiries and resolved issues promptly and professionally.
- Set up dining areas for events, ensuring cleanliness and organization.
- Ensured cleanliness and organization of the bar area during shifts.
- Interacted with patrons to provide excellent customer service and recommendations.
Cashier
Hat Creek Burger
Fort Worth, Texas
03.2020 - 10.2022
- Processed customer transactions accurately and efficiently at a busy burger restaurant.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and mobile payments while ensuring secure transactions.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Managed inventory by restocking supplies during busy periods.
- Trained new staff on cash register operations and customer service protocols.
- Managed inventory by restocking supplies as needed during busy periods.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2022
Skills
- Claims processing
- Document management
- Software utilization
- Inventory management
- Warranty compliance
- Issue resolution
- Team collaboration
- Attention to detail
Timeline
Warranty Administrator
Warranty Administrative Associates
12.2025 - Current
Server/ Bartender
Far Out Hospitality
10.2022 - 10.2025
Cashier
Hat Creek Burger
03.2020 - 10.2022
High School Diploma -
Timber Creek High School