Presley Pullan
Pittsboro,IN
Overview
6
6
years of professional experience
Work History
Owner, Manager
Brie & Bartlett
10.2021 - Current
- Developed and managed a business from startup phase to $13,000+ in average monthly sales over the course of 20 months by prioritizing client relationships and customer satisfaction
- Built the business through organic growth, relying solely on word-of-mouth and customer loyalty to expand reach and revenue
- Hired, trained, and lead a team of seven, ensuring operational efficiency and consistent performance
- Established a positive work environment that emphasized teamwork and wellbeing, directly resulting in high employee satisfaction and exceptional customer service performance
Professional Dog Groomer/Owner
Fancy Feet Mobile Grooming
12.2020 - 11.2023
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs, with an emphasis on elderly pets, aggressive pets, and other pets with special needs
- Consistently met or exceeded daily service quotas while maintaining a high standard of quality workmanship in all tasks performed
- Improved overall customer experience by attentively listening to feedback from clients and implementing necessary changes when needed
Pet Care Specialist & In-Home Animal Caregiver
Self-Employed
08.2018 - 12.2019
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Monitored animals for behavioral problems and signs of health issues
- Collaborated with veterinarians to address any health concerns or emergencies promptly
- Administered medications as prescribed to ensure the wellbeing of pets under care
Skills
- Customer relations & client retention
- Small business operations
- Project management
- Employee development & staff management
- Market trend awareness
Timeline
Owner, Manager
Brie & Bartlett
10.2021 - Current
Professional Dog Groomer/Owner
Fancy Feet Mobile Grooming
12.2020 - 11.2023
Pet Care Specialist & In-Home Animal Caregiver
Self-Employed
08.2018 - 12.2019
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