WINGSHI CHARLES
Boynton Beach,FL
Summary
Results-driven professional with expertise in customer service, sales, and payroll operations. Proven ability to streamline processes, exceed performance targets, and deliver exceptional client service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Representative
Ultimate Medical Academy
12.2023 - Current
- Coordinated recruitment events to showcase campus offerings and foster connections with potential students.
- Enhanced student engagement by organizing informational sessions for prospective applicants.
- Analyzed application materials for completeness and eligibility, ensuring accurate processing.
- Conducted outreach activities to increase awareness of educational programs and opportunities.
- Collaborated with academic departments to create tailored admission materials for specific programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Attracted and recruited students by communicating via phone and email.
Data Entry Coordinator
Levay Mack Insurance
08.2022 - 11.2023
- Communicated with colleagues to clarify data requirements.
- Updated spreadsheets to reflect current information.
- Processed incoming information and inputted into databases.
- Entered data into systems with attention to detail.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
- Compiled and sorted information to prepare source data for computer entry.
Customer Service Support Specialist
Nsure.com
04.2019 - 07.2022
- Boosted customer retention rates by 20% through proactive engagement strategies.
- Built long-term customer relationships by providing exceptional service and timely follow-ups.
- Provided accurate information about promotions, customer programs, and products, driving high customer satisfaction.
- Evaluated client needs and developed tailored solutions to enhance customer experience.
- Educated customers on billing, payment processing, and support policies.
- Logged call information and solutions into internal databases, improving operational efficiency.
- Researched and resolved technical problems to ensure seamless customer support.
Education
Associate of Business Administration - Business Administration And Management
Keiser University
Fort Lauderdale, FLSkills
- Customer Relations & Client Retention
- Data Entry & Database Management
- Problem Solving & Process Optimization
- Team Collaboration & Communication
- Sales Support & Lead Generation
- Administrative Coordination & Document Processing
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM Software & Spreadsheet Management
- Strategic Planning & Performance Improvement
- Student recruiting
Certification
- Real Estate License
- Payroll Certificate Professional
- 4-40 Property & Casualty License
- Microsoft Office Certification
Timeline
Admissions Representative
Ultimate Medical Academy
12.2023 - Current
Data Entry Coordinator
Levay Mack Insurance
08.2022 - 11.2023
Customer Service Support Specialist
Nsure.com
04.2019 - 07.2022
- Real Estate License
- Payroll Certificate Professional
- 4-40 Property & Casualty License
- Microsoft Office Certification
Associate of Business Administration - Business Administration And Management
Keiser University
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