Presley Wenzel
N. Richland Hills,TX
Summary
Dynamic professional with a proven track record at Raising Leo, adept in office administration and customer service. Excelled in maintaining confidentiality and enhancing client satisfaction, demonstrating exceptional organization and verbal communication skills. Achieved significant improvements in process efficiency and client relations, showcasing a results-driven approach and a commitment to excellence. Highly motivated employee and business owner versed in managing appointment based schedules.
Overview
6
6
years of professional experience
Work History
Secretary
Raising Leo, Non-Profit Organization
Euless, TX
08.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
Administrative Assistant
Tim Killingsworth
Euless, TX
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Private Nanny
Tim Killingsworth
Euless, TX
09.2021 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Taught children everyday skills and language.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Provided developmentally appropriate activities for children.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Cosmetologist
Self
Bedford, TX
03.2019 - 07.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Applied makeup to clients for special occasions to meet requirements.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Education
No Degree - Cosmetology
Ogle School
Denton, TX01.2019
High School Diploma -
Richland High School
N. Richland Hills, TX05.2015
Skills
Customer Service
Verbal and written communication
Office Administration
Organization
Appointment Scheduling
File Management
Document Preparation
Calendar Management
Confidentiality understanding
Sales Support
Schedule Management
Complex Problem-Solving
Multitasking and Time Management
Timeline
Secretary
Raising Leo, Non-Profit Organization
08.2024 - Current
Administrative Assistant
Tim Killingsworth
10.2023 - Current
Private Nanny
Tim Killingsworth
09.2021 - Current
Cosmetologist
Self
03.2019 - 07.2024
No Degree - Cosmetology
Ogle School
High School Diploma -
Richland High School