Prestina Ford-Stuckey
Houston,USA
Summary
Dedicated and results-driven Customer Service and Administrative Professional with over a decade of experience in remote customer support, data entry, and business technology. Adept at managing high call volumes, resolving complex inquiries with professionalism, and utilizing various digital tools to streamline operations. Demonstrated ability to exceed performance goals while delivering exceptional customer service. Strong communication, multitasking, and problem-solving skills with a commitment to ongoing professional development.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
HCSC
Houston, TX, USA
03.2025 - Current
- Handle high volumes of inbound calls from Medicare customers with professionalism and attention to detail.
- Assist clients with policy information, claims inquiries, and benefits clarification following Cigna acquisition.
- Navigate complex databases to retrieve accurate customer information quickly and securely.
- Maintain high levels of customer satisfaction and compliance with HIPAA regulations.
Customer Service Representative
Cigna
Houston, TX, USA
08.2023 - 03.2025
- Provided prompt and accurate responses to Medicare customer inquiries.
- Educated callers on health plan details, eligibility, and claim status.
- Documented customer interactions in CRM system while adhering to company protocols.
Customer Service Representative
All Web Leads, Inc.
Houston, TX, USA
08.2021 - 08.2023
- Managed both inbound and outbound calls for prospective insurance clients.
- Scheduled follow-ups and provided quotes, increasing successful lead conversions.
- Utilized multiple databases to research policy options and client needs.
Customer Service Representative
One Support
Houston, TX, USA
11.2020 - 07.2021
- Worked under contract with Texas Workforce Commission.
- Assisted claimants with unemployment benefits inquiries and account troubleshooting.
- Maintained up-to-date knowledge of evolving state regulations and program guidelines.
Customer Service Representative
Sutherland
Houston, TX, USA
10.2019 - 09.2020
- Supported Toyota customers by answering service-related inquiries.
- Delivered prompt resolutions for technical and account issues.
- Maintained detailed call logs and feedback reports to enhance team service strategy.
Customer Service Representative
IQOR
Houston, TX, USA
11.2013 - 08.2019
- Managed a high volume of inbound calls related to insurance and billing.
- Explained policy coverage, assisted with claim updates, and resolved escalated concerns.
- Recognized for meeting monthly performance metrics and maintaining a positive customer experience.
Education
High School Diploma -
North Houston High School for Business
Houston, TX01-2004
Skills
- Customer Service Excellence
- Remote Work Efficiency
- Business Technology
- Data Entry & Accuracy
- Conflict Resolution
- Team Collaboration & Leadership
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Call center experience
- Empathy and patience
- Healthcare industry
- Strong interpersonal skills
- Insurance claims follow-up
Certification
- Certified in Data Entry – Focused on accuracy, speed, and data integrity
- Completed Social Skills & Communication Training
- Leadership Development Training – Trained to manage, guide, and support team environments
- Career Preparation & Development Certification – Emphasis on professional readiness and advancement
Timeline
Customer Service Representative
HCSC
03.2025 - Current
Customer Service Representative
Cigna
08.2023 - 03.2025
Customer Service Representative
All Web Leads, Inc.
08.2021 - 08.2023
Customer Service Representative
One Support
11.2020 - 07.2021
Customer Service Representative
Sutherland
10.2019 - 09.2020
Customer Service Representative
IQOR
11.2013 - 08.2019
High School Diploma -
North Houston High School for Business