Prestina Ford-Stuckey
HCSC
Houston,USA
13
Years of experience
1
Certificate
Dedicated and results-driven Customer Service and Administrative Professional with over a decade of experience in remote customer support, data entry, and business technology. Adept at managing high call volumes, resolving complex inquiries with professionalism, and utilizing various digital tools to streamline operations. Demonstrated ability to exceed performance goals while delivering exceptional customer service. Strong communication, multitasking, and problem-solving skills with a commitment to ongoing professional development.
Work History
Customer Service Representative
4 MonthsCustomer Service Representative
1 Year 7 Months- Handle high volumes of inbound calls from Medicare customers with professionalism and attention to detail.
- Assist clients with policy information, claims inquiries, and benefits clarification following Cigna acquisition.
- Navigate complex databases to retrieve accurate customer information quickly and securely.
- Maintain high levels of customer satisfaction and compliance with HIPAA regulations.
Customer Service Representative
1 Year 7 Months- Provided prompt and accurate responses to Medicare customer inquiries.
- Educated callers on health plan details, eligibility, and claim status.
- Documented customer interactions in CRM system while adhering to company protocols.
Customer Service Representative
2 Years- Managed both inbound and outbound calls for prospective insurance clients.
- Scheduled follow-ups and provided quotes, increasing successful lead conversions.
- Utilized multiple databases to research policy options and client needs.
Customer Service Representative
8 Months- Worked under contract with Texas Workforce Commission.
- Assisted claimants with unemployment benefits inquiries and account troubleshooting.
- Maintained up-to-date knowledge of evolving state regulations and program guidelines.
Customer Service Representative
11 Months- Supported Toyota customers by answering service-related inquiries.
- Delivered prompt resolutions for technical and account issues.
- Maintained detailed call logs and feedback reports to enhance team service strategy.
Customer Service Representative
5 Years 9 Months- Managed a high volume of inbound calls related to insurance and billing.
- Explained policy coverage, assisted with claim updates, and resolved escalated concerns.
- Recognized for meeting monthly performance metrics and maintaining a positive customer experience.
Education
High School Diploma
Class of 2004
Skills
Customer Service Excellence
Remote Work Efficiency
Business Technology
Data Entry & Accuracy
Conflict Resolution
Team Collaboration & Leadership
HIPAA compliance
Insurance verification
Patient confidentiality
Call center experience
Empathy and patience
Healthcare industry
Strong interpersonal skills
Insurance claims follow-up
Certification
- Certified in Data Entry – Focused on accuracy, speed, and data integrity
- Completed Social Skills & Communication Training
- Leadership Development Training – Trained to manage, guide, and support team environments
- Career Preparation & Development Certification – Emphasis on professional readiness and advancement
Timeline
Customer Service Representative
Medi Drive
06.2026 - CurrentRead More
Customer Service Representative
HCSC
03.2025 - CurrentRead More
Customer Service Representative
Cigna
08.2023 - 03.2025Read More
Customer Service Representative
All Web Leads, Inc.
08.2021 - 08.2023Read More
Customer Service Representative
One Support
11.2020 - 07.2021Read More
Customer Service Representative
Sutherland
10.2019 - 09.2020Read More
Customer Service Representative
IQOR
11.2013 - 08.2019Read More
North Houston High School for Business
High School Diploma
Read More