PRESTON BLEASDELL
Arlington,TX
Summary
Dynamic customer success and operations specialist with a track record of enhancing service quality across various sectors. Demonstrates expertise in relationship building and operational efficiency, achieving a 4.98/5.00 customer rating while managing complex logistics. Skilled in adapting quickly to new challenges and driving customer loyalty.
Overview
11
11
years of professional experience
Work History
Logistics Sales Executive
ITS Logistics
Fort Worth, TX
05.2026 - 07.2026
- Developed and maintained relationships with 50+ carriers while coordinating freight capacity in a fast-paced logistics environment supporting time-sensitive shipments.
- Managed daily carrier communication, pricing discussions, lane requirements, and shipment handoffs while supporting multiple active loads and time-sensitive customer expectations.
- Tracked and monitored 10+ active freight loads daily using TMS software, ensuring real-time visibility into shipment status and timely ETA updates.
- Independently secured an initial freight load and helped establish 3 recurring weekday freight lanes, contributing to consistent shipment volume and ongoing operational growth.
- Supported weekly freight operations by assisting carriers and resolving shipment issues to maintain efficient load movement.
- Partnered with operations and customer service teams to maintain carrier compliance by verifying insurance, safety requirements, and required documentation across contracted transportation partners.
- Analyzed lane utilization and carrier activity to identify opportunities for enhanced freight coverage and improved operational efficiency.
Independent Transportation Operations Specialist
Uber Technologies
Dallas-Fort Worth, TX
12.2017 - Current
- Maintained a 4.98/5.00 customer rating across 10,000+ completed trips by delivering exceptional service, clear communication, and dependable execution.
- Handled 50+ customer engagements weekly by optimizing routes and adapting to changing conditions to meet time-sensitive expectations.
- Secured repeat business through consistent delivery of professional, dependable service, fostering customer loyalty that led to specific trip requests.
- Addressed customer concerns and service disruptions in 10,000+ interactions using clear communication and timely solutions.
Commercial Pilot Trainee / Advanced Flight Training
American Flyers
Dallas-Fort Worth, TX
09.2023 - 02.2025
- Logged 300+ flight hours, earning Private, Instrument, and Commercial Pilot certificates through accelerated training program, demonstrating commitment to aviation excellence.
- Completed advanced training and endorsements through the Certified Flight Instructor stage while demonstrating calm decision-making in high-workload environments.
- Planned and executed 15+ cross-country flights using weather analysis, risk assessment, air traffic control coordination, and strict FAA compliance.
- Conducted regular simulator training sessions with peers, fostering feedback exchange and reinforcing advanced procedures to enhance skills in instrument and emergency flight scenarios.
- Created personalized flight review checklists based on input from students and instructors, honing training focus areas and promoting continuous improvement in pilot competency and procedural adherence.
Vehicle Inspector
Upstream Inspections
Austin, TX
10.2020 - 02.2021
- Inspected vehicles on-site at dealerships and private sellers, documenting mechanical and cosmetic conditions through digital reports to facilitate informed purchasing decisions.
- Verified VIN accuracy and recorded odometer readings while reviewing vehicle history for report completeness and reliability.
- Identified and reported potential safety recalls and open manufacturer campaigns by cross-referencing vehicle information with NHTSA and OEM databases, ensuring thorough purchase recommendations.
Owner / Operator
Starving Goats LLC
Round Rock, TX
09.2017 - 01.2020
- Founded and operated landscaping company generating $100,000 in annual revenue, overseeing all business operations and ensuring customer success.
- Retained 95% of clients by providing responsive support, resolving concerns quickly, and consistently exceeding service expectations.
- Managed estimating, budgeting, scheduling, equipment logistics, quality control, and vendor/customer relationships to streamline operations.
- Improved operating efficiency by 20% through tighter scheduling, resource planning, and more consistent service workflows.
- Developed and implemented digital invoicing and payment methods, reducing manual processing time and enabling faster, more convenient transactions for both residential and commercial clients.
Pool Manager
YMCA of the USA
Cedar Park, TX
03.2016 - 08.2017
- Maintained a 100% swimmer safety record through monitoring, policy enforcement, and emergency preparedness.
- Coordinated staffing and shift coverage, training and mentoring 5+ lifeguards on safety and response procedures to enhance team readiness.
- Supervised daily aquatics operations and 2-5 lifeguards, ensuring safety for 300-500 visitors in high-traffic community facility.
Intern
Patti Ashley Sciences
Austin, TX
08.2015 - 05.2016
- Supported 5+ research initiatives by conducting data analysis, coordinating project documentation, and ensuring accurate reporting to facilitate informed decision-making.
- Drafted and proofread research presentation slides, collaborating with faculty and student presenters to enhance scientific accuracy and visual clarity for academic conferences.
- Organized and digitized lab supply inventories, streamlining material access for research teams and supporting efficient experiment preparation throughout the academic semester.
- Managed classroom logistics and technology for groups of 12 students, ensuring AV readiness and organized daily operations to enhance learning experiences.
Education
FAA Commercial Pilot Certificate -
American Flyers
Addison, TX01-2026
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT01-2023
Skills
- Customer Success
- Customer Loyalty
- Customer Experience (CX)
- Customer Onboarding
- Customer Advocacy
- Client Relationship Management (CRM)
- Operations Management
- Business Operations
- Process Improvement
- Workflow Optimization
- Operational Planning
- Data analysis
- KPI management
- Project Coordination
- Cross-Functional Collaboration
- Root Cause Analysis
- Continuous Improvement
- Microsoft 365
- Process Documentation
- Service desk management
- Strategic Problem Solving
- Relationship Building
- Change Management
- Conflict management
- Decision-Making
- Organizational Skills
- Executive Communication
Timeline
Logistics Sales Executive
ITS Logistics
05.2026 - 07.2026
Commercial Pilot Trainee / Advanced Flight Training
American Flyers
09.2023 - 02.2025
Vehicle Inspector
Upstream Inspections
10.2020 - 02.2021
Independent Transportation Operations Specialist
Uber Technologies
12.2017 - Current
Owner / Operator
Starving Goats LLC
09.2017 - 01.2020
Pool Manager
YMCA of the USA
03.2016 - 08.2017
Intern
Patti Ashley Sciences
08.2015 - 05.2016
FAA Commercial Pilot Certificate -
American Flyers
Bachelor of Science - Information Technology Management
Western Governors University