Preston Elsner
Wixom
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
RSM (Retail Store Manager)
T-Mobile
08.2023 - Current
- Led daily store operations, ensuring adherence to company standards and policies.
- Trained and developed team members, enhancing product knowledge and customer service skills.
- Analyzed sales trends, implementing strategies to optimize inventory management and increase revenue.
- Monitored performance metrics, identifying areas for improvement and executing action plans accordingly.
- Cultivated a positive store environment, fostering teamwork and motivating staff to achieve targets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
RAM (Retail Assistant Manager)
T-Mobile
08.2020 - 08.2023
- Led team in achieving sales targets through effective coaching and mentorship.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Co-Manager
Little Caesars
06.2017 - 08.2020
- Supervised daily operations, ensuring compliance with food safety standards and operational efficiency.
- Trained and mentored staff, fostering teamwork and enhancing customer service skills.
- Managed conflict resolution among staff, promoting a positive work environment and morale improvement.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Education
High School Diploma -
Howell High School
Howell06-2017
Skills
- Multitasking and organization
- Customer relations
- Store operations
- Problem-solving
- Training and mentoring
- Team leadership
- Friendly and positive
- Inventory management
- Cash management
- Shift scheduling
- Goals and performance
- Policies and procedures
Timeline
RSM (Retail Store Manager)
T-Mobile
08.2023 - Current
RAM (Retail Assistant Manager)
T-Mobile
08.2020 - 08.2023
Co-Manager
Little Caesars
06.2017 - 08.2020
High School Diploma -
Howell High School
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