Preston Green
Azle,TX
Summary
Seasoned Car Wash Site Manager, adept in staff training and development, and customer relationship management. Spearheaded initiatives improving service standards and compliance, enhancing business development. Excelled in complex problem-solving and team leadership, ensuring operational excellence and customer satisfaction. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost overall site performance.
Overview
9
9
years of professional experience
Work History
Car Wash Site Manager
Endless Clean Car Wash
12.2023 - Current
- Assumed responsibility for personnel working on site at all times.
- Responsible for overseeing the day to day operation of the wash, as well as customer satisfaction, car cleanliness, and site maintenance.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Developed procedures for pitching memberships to customers as well as procedures on how to ask and get 5-Star reviews from customers.
- Visited other car wash sites to ensure daily procedures were completed as well as to train new employees on all procedures.
- Coordinated site investigations, documented issues, and escalated to Regional Manager.
- Interviewed, hired, and trained new team members. Responsible for assuring team members were on task throughout the day.
- Performed repairs to the equipment, such as changing motor belts, replacing motors, tightening the conveyor chain, changing out air cylinders and replacing shock absorbers.
- Oversaw employee attendance record, enforced dress code, as well as daily cleaning procedures. Helped with ordering new materials for sites.
- Kept an inventory of items needed to perform daily cleaning and maintenance, as well as any equipment that may need to be ordered to improve wash quality.
- Inspected that all daily maintenance and cleaning was completed by team members.
- Responsible for finding coverage for shifts, or working said shifts if coverage was not available.
- Oversaw day to day operation on days off from home by observing cameras on site to assure all daily procedures were completed and excellent customer service was given to all customers.
Carwash Attendant
Endless Clean Car Wash
04.2023 - 11.2023
- Provided exceptional customer service by recommending savings opportunities through memberships or promotional information.
- Pitched membership specials and wash information to every customer.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Assured our Vacuum lot had all complimentary items for customers fully stocked at all times.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Performed nightly cleaning of the tunnel and vacuum lot by pressure washing and using foam cannon.
- Performed daily maintenance of equipment, by greasing, rotating motors, and inspecting equipment for any flaws.
- Followed safety guidelines for cleaning vehicles and equipment.
Senior Sandwich Artist
SUBWAY®Restaurants
02.2019 - 06.2020
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Monitored inventory and requisitioned low-stock items.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept workplace clean and organized in line with restaurant policies.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Sales Associate
Old Navy
04.2015 - 10.2015
- Helped customers locate products and checked store system for merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor
- Engaged with customers to build rapport and loyalty.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Heating, Ventilation, And Air Conditioning - HVAC Installation And Repair
Remington College
Fort Worth06.2021
Skills
- Team Leadership
- Staff Training and Development
- Customer Relationship Management (CRM)
- Business Development
- Complex Problem-Solving
- Safety Procedures
- Multitasking
- Time Management
- Sales Techniques
- Verbal and written communication
- Schedule Preparation
- Policy Implementation
Timeline
Car Wash Site Manager
Endless Clean Car Wash
12.2023 - Current
Carwash Attendant
Endless Clean Car Wash
04.2023 - 11.2023
Senior Sandwich Artist
SUBWAY®Restaurants
02.2019 - 06.2020
Sales Associate
Old Navy
04.2015 - 10.2015
Heating, Ventilation, And Air Conditioning - HVAC Installation And Repair
Remington College
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