Preston Lau
Burlingame,CA
Summary
Aspiring healthcare professional with a Bachelor's in Business and EMT certification. Combines strong customer service skills and teamwork developed through diverse roles in high-pressure environments. Demonstrates adaptability and critical-thinking abilities, ready to contribute effectively in healthcare settings.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hampton Inn
San Francisco, CA
09.2025 - 05.2026
- Greeted and welcomed guests upon arrival at the hotel.
- Facilitated guest reservations, check-ins, and addressed customer concerns to enhance guest satisfaction.
- Managed multiple tasks in a high-traffic environment, ensuring smooth operations and timely guest service.
Team Member
Chipotle
Millbrae, CA
07.2022 - 02.2023
- Provided customer service and efficiently handled transactions while managing high-pressure situations.
- Prepared food items to ensure freshness and quality for customer orders.
- Ensured cleanliness of work area by adhering to hygiene and food safety standards, promoting a safe and collaborative environment.
Administrative Assistant
SPE Construction
San Mateo, CA
06.2021 - 08.2021
- Managed office communications effectively between teams and clients.
- Streamlined office operations by organizing records and creating efficient spreadsheets.
- Facilitated project progress through collaboration with contractors and staff.
Education
Certificate of Specialization - Emergency Medical Technology
Skyline College
San Bruno, CA01-2026
Bachelor of Science - Business Administration
Willamette University
Salem, OR05-2025
Associate of Science - Mathematics
Skyline College
San Bruno, CA01-2023
Skills
- Customer service
- Guest relations
- Team collaboration
- Problem solving
- Time management
- Communication
Accomplishments
- Collegiate Baseball Athlete, Willamette University & Skyline College (2020–2025)
- First Team All-Conference, Willamette Baseball (2025)
- Dean's List, 6 times at Skyline College (2020–2023)
Timeline
Front Desk Agent
Hampton Inn
09.2025 - 05.2026
Team Member
Chipotle
07.2022 - 02.2023
Administrative Assistant
SPE Construction
06.2021 - 08.2021
Certificate of Specialization - Emergency Medical Technology
Skyline College
Bachelor of Science - Business Administration
Willamette University
Associate of Science - Mathematics
Skyline College