PRESTON PAALUHI
Mililani
Summary
Results-driven professional with extensive experience in managing grocery and e-commerce operations. Demonstrated strengths in client relations, attention to detail, and team coordination. Committed to fostering collaboration and optimizing processes to enhance customer satisfaction.
Innovative Event Planner with expertise in logistics coordination and vendor management. Known for strong attention to detail and creative vision, contributing to memorable events and exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Ecomm Manager
Safeway
Mililani Town, HI
01.2023 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented customer service strategies that elevated overall shopper satisfaction ratings.
- Coordinated team schedules, ensuring adequate staffing during peak operational hours.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Cross-trained existing employees to maximize team agility and performance.
- Managed multiple client accounts, ensuring timely fulfillment of orders and satisfaction.
- Executed online orders efficiently, ensuring timely delivery to customers.
Grocery Manager
Safeway
Mililani Town, HI
01.2023 - Current
- Oversaw daily grocery operations, ensuring inventory accuracy and optimal product placement.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Led team meetings to communicate updates, set goals, and foster a collaborative work environment.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
Event Planner
Paina Productions
Oahu,HI
08.2017 - Current
- Coordinated logistics for large-scale events, ensuring seamless execution and guest satisfaction.
- Developed event timelines and budgets, optimizing resource allocation and cost management.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Designed creative event themes and layouts, enhancing attendee engagement and overall experience.
- Designed custom floral arrangements for various events, enhancing customer satisfaction and retention.
- Managed inventory levels to ensure availability of fresh flowers and supplies, reducing waste and costs.
- Created promotional displays to highlight seasonal arrangements, boosting store visibility and sales.
- Crafted intricate balloon sculptures for various events, enhancing visual appeal and guest engagement.
- Developed customized balloon designs based on client themes and preferences, ensuring satisfaction and repeat business.
- Streamlined workflow processes for balloon preparation, reducing setup time while maintaining quality standards.
Customer Service
Sams Club
Honolulu, HI
12.2016 - 01.2022
- Provided exceptional customer service, resolving issues promptly and exceeding customer expectations.
- Provided superior customer service leadership by greeting and assisting customers.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Displayed very good communication and customer service skills.
- Greeted customers at counter and provided excellent customer service.
- Greeted customers warmly, creating positive first impressions and enhancing guest experience.
- Assisted in directing guests to appropriate areas, facilitating smooth traffic flow within the facility.
- Provided information on services, events, and promotions, answering customer inquiries effectively.
Grocery and Order Specialist
Sam's Club
Pearl City, HI
12.2016 - 01.2022
- Processed customer orders efficiently using inventory management systems.
- Coordinated product availability and ensured timely fulfillment of orders.
- Trained new staff on order processing protocols and system navigation.
- Stocked shelves efficiently to maintain product availability and optimize customer shopping experience.
- Organized inventory layout for improved accessibility and streamlined restocking processes.
- Led inventory audits, identifying discrepancies and implementing corrective actions to improve accuracy.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Roosevelt High School
Honolulu, HI05.2015
Skills
- Team leadership
- Creative vision
- Time management
- Decision-making
- Goal setting
- Complex Problem-solving
- Planning and organization
- Client relations
- Heavy lifting
- Cleaning and sanitizing
- Customer Service-oriented
- Attention to detail
Accomplishments
Sam's Club Employee of the Month January 2018
Sam's Club Employee of the Year 2018
Timeline
Ecomm Manager
Safeway
01.2023 - Current
Grocery Manager
Safeway
01.2023 - Current
Event Planner
Paina Productions
08.2017 - Current
Customer Service
Sams Club
12.2016 - 01.2022
Grocery and Order Specialist
Sam's Club
12.2016 - 01.2022
High School Diploma -
Roosevelt High School