Preston Reeves
Seattle,WA
Summary
Detail-oriented Business Management graduate with hands-on experience supporting complex IT operations across 500+ users in a multi-location organization. Proven ability to manage cross-functional projects, communicate clearly across all levels, and lead through influence without formal authority. Eager to apply organizational, communication, and operational skills to support executive leadership in a dynamic engineering environment.
Overview
8
8
years of professional experience
Work History
IT Operations & Administrative Coordinator
Lee Johnson Auto Family
Kirkland, WA
06.2022 - Current
- Managed end-to-end IT operations and user support for 500+ employees across multiple dealership locations, coordinating with department leads to prioritize and resolve issues efficiently.
- Served as primary liaison between leadership and technical teams, translating complex IT needs into clear action plans and ensuring timely resolution of critical issues.
- Led cross-functional inventory and endpoint management projects, overseeing tracking, procurement, and deployment of hardware across all locations.
- Maintained detailed documentation and operational records using Microsoft Excel and Word, enabling data-driven decision-making by managers.
- Coordinated onboarding and access management for new employees, streamlining the process across departments with minimal oversight.
- Proactively identified inefficiencies in IT workflows and implemented process improvements, reducing resolution times and improving service delivery.
- Delivered consistent face-to-face support and relationship management across leadership, staff, and vendor contacts.
Customer Operations Associate
Lee Johnson Mazda of Seattle
Seattle, WA
07.2018 - 06.2022
- Provided high-quality customer service in a fast-paced, multi-stakeholder environment, consistently maintaining positive relationships.
- Managed lot organization, vehicle tracking, and operational readiness — developing strong attention to detail and process discipline.
- Supported service flow coordination between customers, sales staff, and service teams.
- Streamlined inventory management processes to enhance efficiency and reduce discrepancies.
- Coordinated daily operations, ensuring timely vehicle servicing and customer satisfaction.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix04-2025
Skills
- Microsoft Office Suite: Expert-level proficiency in Excel, Word, PowerPoint, Outlook, and Teams
- Project & Operations Management: Cross-functional coordination, scheduling, stakeholder tracking, action item follow-up
- Communication: Executive briefing preparation, cross-department liaison work
- IT Systems: Windows environments, user account administration, network infrastructure, active directory, Microsoft 365
- Organizational Tools: Documentation systems, inventory tracking, process mapping
- Attention to detail
- Data entry
- Memorization
Websites
Timeline
IT Operations & Administrative Coordinator
Lee Johnson Auto Family
06.2022 - Current
Customer Operations Associate
Lee Johnson Mazda of Seattle
07.2018 - 06.2022
Bachelor of Science - Business Management
Grand Canyon University
CORE COMPETENCIES
- Cross-Functional Collaboration
- Executive Support
- Project Coordination
- Stakeholder Communication
- Microsoft Office Suite (Expert)
- Process Improvement
- Organizational Effectiveness
- Data Tracking & Reporting
- IT Operations Management
- Customer & Client Relations