PRESTON YOUNG
Technical Support Specialist
Perryville,MO
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Eyecare Partners
07.2020 - Current
- Develope and test new product offerings prior to release to assist development team in bug identification.
- Use ticketing systems to manage and process support actions and requests.
- Load software, grant permissions, and configure hardware for new employees as part of onboarding process.
- Create help desk tickets, troubleshoot and resolve desktop issues.
- Resolve escalated issues by serving as subject matter expert on wide-ranging issues.
- ProvideTier 1 IT support to non-technical internal users through desk side support services.
Logistics Office Manager/Senior Photographer
QC Consigns
08.2019 - 07.2020
- Write up new contracts for new or existing clients
- Responsible for inventory control
- Developed website content such as photos and product descriptions.
- Maintained computer and physical filing systems.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Took photos from different angles and perspectives to capture perfect images.
Asset Protection Specialist
West Marine
03.2019 - 08.2019
- Provided security at the front desk for thedistribution center
- Monitored employees' activities on site, as well asmaintaining low occurrence of safety violations
- Programmed access badges for employees andvisitors along with log keys in and out as needed.
Asset Protection Specialist
Maurices/Ascena
03.2016 - 04.2018
- Provide security at front desk of corporate office, including coordination of vendor arrivals, monitoring security cameras, implementing badging system
- Program and troubleshoot security and badging software
- Coordinate scheduling for appropriate front desk coverage with contract security company
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
Education
High School Diploma -
Wentzville Holt High School
Skills
Troubleshootingundefined
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
IT Support Specialist
Eyecare Partners
07.2020 - Current
Logistics Office Manager/Senior Photographer
QC Consigns
08.2019 - 07.2020
Asset Protection Specialist
West Marine
03.2019 - 08.2019
Asset Protection Specialist
Maurices/Ascena
03.2016 - 04.2018
High School Diploma -
Wentzville Holt High School
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