Preveisha Mathis
Mobile,AL
Summary
Dedicated healthcare professional with experience in patient care, pharmacy operations, and medical office administration. Skilled in patient intake, medication management, and HIPAA compliance. Strong communication and multitasking abilities, with a proven record of supporting providers and delivering compassionate care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Entry Pharmacy Technician-Remote
SpecialtyRx
Sunrise, Florida
11.2024 - 05.2025
- Managed inbound calls, live chats, and emails from patients and providers regarding prescription orders, insurance claims, and medication refills.
- Utilized CRM and EMR systems to accurately update customer records and document every interaction per compliance standards.
- Entered patient data accurately into the pharmacy system while ensuring HIPAA compliance.
- Coordinated with pharmacists and nursing staff to resolve medication order discrepancies.
- Managed prescription refills and addressed patient inquiries to support continuity of care.
Pharmacy Technician
SpecialtyRx Pharmacy
Pensacola, FL
12.2023 - 11.2024
- Assisted in organizing and distributing medications for long-term care residents.
- Managed emergency medication needs and maintained inventory control.
- Trained new pharmacy technicians on pharmacy processes and procedures.
- Managed medication inventory, conducted regular stock checks, and ensured the timely ordering and replenishment of medications.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with DEA regulations regarding controlled substances.
Resident Caregiver
Brookdale Assisted Living
Fort Walton Beach, FL
12.2023 - 09.2024
- Assisted residents with activities of daily living such as bathing, dressing, and grooming.
- Provided direct patient care and monitored health status of residents.
- Provided physical and emotional support to residents in need.
- Maintained patient documentation and reported health changes to nursing staff.
- Provided reassurance and encouragement to help reduce anxiety levels among confused or agitated patients.
Pharmacy Technician
CVS Health
Navarre, FL
11.2015 - 07.2016
- Verified and reviewed prescription information to ensure proper dosage, drug interactions, and correct medication for the patient.
- Accurately and efficiently prepared prescriptions under the supervision of a pharmacist, including counting, labeling, and packaging medications.
- Processed prescriptions and verified insurance claims for accuracy.
- Assisted customers by answering questions regarding medications, over-the-counter products, and services offered at the pharmacy.
- Provided excellent customer service and assisted customers with medication inquiries.
Food Service Worker
Sodexo Inc.
Navarre, FL
08.2015 - 02.2016
- Prepared food according to customer specifications following state and federal food safety guidelines
- Assisted in setup and serving of food from counters and steam tables
- Cleaned and sanitized equipment, utensils, dishes, and workstations
- Inputted student meal account payments and transactions into the system, ensuring records were current and accurate.
Medical Office Administration Receptionist Intern
Cape Fear Valley Behavior Health Care
Fayetteville, NC
04.2015 - 06.2015
- Answered phone calls, created appointments, and directed incoming inquiries to appropriate departments
- Greeted patients and assisted with the registration process to provide medical service
- Managed communications with doctors, patients, and third-party payers
- Safeguarded protected health information following the federal and company security management process (HIPAA)
Shift Supervisor
Rite Aid
Fayetteville, NC
06.2014 - 05.2015
- Led, trained, and managed a team of retail associates to ensure efficient store operations during assigned shifts, maintaining high levels of productivity and customer service.
- Managed inventory, including accurate counting, processing of merchandise transfers according to procedures, and reporting inventory problems.
- Assisted in achieving sales goals by actively promoting sales, managing store promotions, and ensuring proper product placement and inventory levels.
- Accounted for store cash and other financial assets, prepared deposits, and requested change orders from the bank.
- Provided excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience for all customers.
Pharmacy Technician
Rite Aid
Fayetteville, NC
03.2011 - 04.2013
- Prepared medications for clients by packing and labeling prescribed medication
- Took inventory of over-the-counter medications while staying mindful of the latest medicines and their availability
- Verified patient information while completing insurance claims
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Associate of Applied Science - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, NC05-2015
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2007
Skills
- Outpatient Diagnostic Scheduling
- Insurance Verification & Authorization
- Scheduling System Proficiency
- HIPAA & Healthcare Compliance
- Patient Registration & Data Entry
- Call Center & Virtual Support
- CRM & EMR Systems
- Conflict Resolution & De-escalation
- High-Volume Multitasking
- Team Collaboration & Customer Service
- Medical Office Administration
Certification
- Alabama, Florida, Texas Registered Pharmacy Technician
- Medical Office Administration Certification
- Certified Pharmacy Technician (ExCPT) – National Healthcareer Association (NHA), 2026
Timeline
Data Entry Pharmacy Technician-Remote
SpecialtyRx
11.2024 - 05.2025
Pharmacy Technician
SpecialtyRx Pharmacy
12.2023 - 11.2024
Resident Caregiver
Brookdale Assisted Living
12.2023 - 09.2024
Pharmacy Technician
CVS Health
11.2015 - 07.2016
Food Service Worker
Sodexo Inc.
08.2015 - 02.2016
Medical Office Administration Receptionist Intern
Cape Fear Valley Behavior Health Care
04.2015 - 06.2015
Shift Supervisor
Rite Aid
06.2014 - 05.2015
Pharmacy Technician
Rite Aid
03.2011 - 04.2013
High School Diploma -
Newburgh Free Academy
Associate of Applied Science - Medical Office Administration
Fayetteville Technical Community College