PRIANTHI MASILAMANI

Assisted clients by obtaining resources for them in order to help them become self sufficient. Managed a high volume case load and ensured quality care for each individual and family. Built rapport with customers in order to ensure a harmonious working relationship. Performed extensive interviews in order to gain insight on their background and needs. Managed caseload using specific software programs . Offered supportive services to clients, referrals, housing support, and other resources to help people out of times of crisis.

• The primary focus as a barista was to make a genuine connection with customers, creating a friendly environment for every guest, in a fast paced setting.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Developed the ability to multi-task efficiently, executing multiple tasks at a time while paying close attention to minute details
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.