Pricila Juarez
Wahiawa,HI
Summary
Adept at enhancing customer satisfaction and patient care, my tenure at Alaska Heart Institute honed my complaint resolution and patient-focused care skills. Fluent in Spanish, I excel in creating safe, engaging environments, evidenced by my proactive approach in healthcare and childcare settings. My background showcases a commitment to safety, cleanliness, and effective communication, driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Busy Brooms Cleaning Service
Wahiawa, HI
10.2024 - Current
- Sanitized high-touch surfaces such as door handles and light switches.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed company uniform, performance and security policies with every job.
Babysitter
Self Employed
Wahiawa, HI
09.2024 - Current
- Developing creative ways to encourage learning through everyday experiences.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized various activities, games, crafts and outings to keep children entertained.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Communicated with parents about daily activities and any concerning behaviors.
- Completing light housekeeping tasks such as tidying up toys and books.
- Read stories and played alphabet games to promote early literacy.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
Customer Service Representative
Triple Impact Connection
Killeen, TX
04.2021 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Medical Assistant
Alaska Heart & Vascular Institute
Anchorage, AK
08.2019 - 11.2020
- Maintained updated knowledge through continuing education and advanced training.
- Observed strict confidentiality when handling patient information according to HIPAA regulations.
- Performed EKGs to diagnose heart conditions and vascular problems.
- Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Worked closely with nurses to provide assistance during emergency situations involving heart problems.
Medical Assistant
Kidney and Hypertension Clinic
Anchorage, AK
10.2017 - 08.2019
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Technical Degree - Medical Assistant
Alaska Career College
Anchorage, AK09-2016
High School Diploma -
West High School
Anchorage, AK06-2016
Skills
- Self-motivation and initiative
- Fluent in Spanish
- Patient-focused care
- Complaint resolution
- Call center experience
- Managing routines
- Creative play ideas
- Positive reinforcement
- Basic first aid
- Maintaining a safe and clean environment
Languages
Spanish
Professional
Certification
- Medical Assistant
- Bloodborne pathogens
- Basic CPR
Accomplishments
- President of Student Council
References
References available upon request.
Timeline
Professional Cleaner
Busy Brooms Cleaning Service
10.2024 - Current
Babysitter
Self Employed
09.2024 - Current
Customer Service Representative
Triple Impact Connection
04.2021 - 11.2023
Medical Assistant
Alaska Heart & Vascular Institute
08.2019 - 11.2020
Medical Assistant
Kidney and Hypertension Clinic
10.2017 - 08.2019
- Medical Assistant
- Bloodborne pathogens
- Basic CPR
Technical Degree - Medical Assistant
Alaska Career College
High School Diploma -
West High School
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