Pricilla Ornelas
Fort Worth,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cash America
05.2010 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
North Side High School
Fort Worth, TX05.2010
Skills
- Strategic Selling
- Cash Handling
- Communications Strategies
- Time Management
- Product Knowledge
- Interpretation and Translation Services
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Cash America
05.2010 - 01.2017
High School Diploma -
North Side High School
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